Cooling Tower Service Matter Expert

Responsibilities

• Attend monthly sales meetings to create a shared understanding of Cooling Towers and assist with requests related to Cooling Towers.
• Cook with and conduct site visits and job walks with Sales.
• Cook closely with the respective Resource Coordinator to schedule site visits, sales meetings, and miscellaneous interdepartmental communications.
• Conduct site walks and utilize XOI to develop a scope, materials list, labor hours, subcontractors, and any rental equipment needed for documentation relevant to the customer's request.
• Cook with the Estimating and Procurement Specialist (EPS) to ensure all information is properly provided promptly.
• Participate in turnover meetings for proposals with EPS, Area Service Managers, Field Supervisors, and Salespersons.
• Ensure proposals are sent to the customer and appropriate teams, and address requests accordingly.
• Maintain a professional and upbeat attitude during all communications, between teams and customers.

Qualifications

• Adept in the use of Microsoft Excel, Word, and Outlook.
• Ability to thrive under time pressure.
• In-depth knowledge of Cooling Towers.
• Comfortable working within a team environment.