HVAC Service Expert

About the role

Miller’s Services is seeking an HVAC Service Expert to join our team. Ideal candidates are passionate about the HVAC industry, skilled at diagnosing and repairing heating and cooling systems, and eager to help customers maintain their home comfort.

Responsibilities

• Complete all general HVAC in-home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Show professionalism and knowledge to win new referrals and repeat business
• Work alongside customer service and dispatch to ensure overall success of the business
• Maintain a clean, organized job site and well inventoried truck
• Participate actively in all training exercises, morning meetings, and events
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, timecards, curbside feedback and option sheets

Requirements

• 3+ years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics, and ultimate service of the systems
• Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints, and other diagrams
• Strong verbal and written communication skills
• High integrity with advanced social skills and ability to make solid connections
• Highly organized with exceptional follow-through abilities
• Competitive individual contributor who also loves to win as a team
• A valid driver's license with a clean, safe driving record

Qualifications

Must have a high school diploma or equivalent. Previous experience in HVAC installation and repair is preferred but not required.

Skills

• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail
• Customer service orientation

Benefits

• Competitive pay and benefits
• Incentive pay through bonus and spiff program
• Retirement plan with a company match
• Training and development opportunities
• Paid time off, holiday pay, and paid birthdays