Cook & Server (All Shifts)

Location: 80 Dixon Run Rd, Jackson, OH. Walk‑in interviews welcome any time between 11 am and 4 pm.

About the role

The Cook & Server at Miss J's Cafe is responsible for providing excellent customer service by accurately processing customer orders, maintaining a clean and organized area, and assisting with other duties to ensure a smooth, efficient dining experience. The Server will also interact with customers, address any questions or concerns, and contribute to a positive atmosphere in the diner. The Cook & Server role at Miss J's Cafe is essential in creating a positive first impression for customers and ensuring smooth transactions. If you enjoy interacting with people and working in a dynamic, fast-paced environment, this position offers an exciting opportunity to be part of a fun and dedicated team.

Responsibilities

• Greet customers as they enter and provide a friendly, welcoming atmosphere
• Answer customer inquiries and assist them with menu choices, providing recommendations when needed
• Process customer orders and payments accurately and efficiently
• Resolve any customer complaints or concerns in a professional and courteous manner
• Ensure customers have a positive dining experience by offering outstanding customer service
• Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments
• Handle cash, make change, and provide receipts as needed
• Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift
• Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation
• Communicate any special requests or modifications to kitchen staff
• Ensure that all orders are processed and delivered to customers in a timely and efficient manner
• Assist with packaging takeout orders and ensure all items are correctly included
• Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free
• Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods
• Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas
• Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours
• Assist other team members as needed during peak times, such as refilling drinks or clearing tables
• Communicate effectively with other staff to ensure customer needs are met
• Inform customers of any promotions, specials, or new menu items
• Upsell items when appropriate, such as desserts, drinks, or sides
• Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers

Requirements

• Previous experience in a customer service role, preferably in a restaurant or diner setting
• Basic math skills and the ability to handle cash transactions
• Strong communication and interpersonal skills
• Friendly, approachable demeanor with a focus on customer satisfaction
• Ability to multitask and stay organized in a fast-paced environment
• Must be reliable, punctual, and flexible with hours, including weekends and evenings
• Ability to stand for extended periods
• Ability to lift up to 25 pounds
• Ability to work in a fast-paced, high-energy environment
• A positive attitude and the ability to work as part of a team are essential
• Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities

Benefits

• Weekly pay
• Opportunities for growth and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)