Cook - Harbor Yards Food Hall

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Responsibilities

• Maintain product quality and consistency, preparation levels and execution of menu items in accordance with hotel standards.
• Prepare food for meal service to order, candidate must possess a thorough understanding of various cooking methods, ingredients, equipment, and procedures.
• Assist the team towards achieving exceptional guest service.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seeks feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Foster a team belief that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.

Requirements

• Reliable and dependable attendance is required.
• Maintains a positive attitude, especially under high pressure.
• Works a station (or multiple) preparing meals to desired quality and presentation.
• Maintain a quality standard as set by the hotel brand.
• Ability to produce high quality meals in an efficient and safe manner.
• Maintain preparation levels cleanly, proficiently, and safely, to obtain a seamless execution.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals to support the culinary division.
• Continuously learn and be on the forefront of new technology for the hotel industry.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Proactively seeks feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Foster a team belief that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.

Qualifications

• High School Diploma or equivalent, Culinary degree or certificate is appreciated.
• Minimum of 3-5 years work experience in a cook position in a high volume restaurant atmosphere.
• Proven experience as a line cook.
• Food handler certification by state recognized agency.
• Combination of education and experience will be considered.

Skills

• Intermediate level knife skills utilized on a daily basis.
• Intermediate understanding of various cooking methods, ingredients, equipment, and procedures.
• Ability to undertake intermediate culinary duties including: grilling, sautéing, roasting, braising, frying, sauce preparation, and short order cooking.
• Knowledge of intermediate cooking techniques.
• Basic understanding of meat/seafood fabrication.
• Able to read a recipe and execute upon it consistently and quickly.
• Advanced knowledge of food safety procedures and guidelines.
• Able to execute opening and closing procedures.
• Ability to work one to two (or more) stations on a cook line.
• Knowledge of classic cooking techniques and dishes.
• Practical knowledge of timing between stations.
• Practical experience for base sauces from different cuisines.
• Able to work varied shifts, including weekends and holidays.
• Excellent customer service skills.
• Able to function well under pressure, manage multiple priorities, and meet established deadlines.
• Mature personal discretion and sound judgment.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Professional appearance and demeanor.

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.