COO Hospital Scheduling Operations
Job Summary
The Chief Operation Officer (COO) of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS).
Qualifications
- Bachelor’s degree required
- Master’s degree preferred
- 10–15+ years of healthcare operations leadership experience
- Experience leading large, multi-site or shared services organizations
- Background in hospital operations, scheduling, or workforce management preferred
- Executive leadership and operational management experience
- Strong communication and stakeholder engagement skills
- Financial and analytical acumen
- Experience with process improvement and OR process flow
- Familiarity with access management, capacity planning, or customer/patient experience strategies preferred
Duties
- Strategic Leadership and Growth
- Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS
- Drive innovation in scheduling models, workforce optimization, and automation
- Expand centralized scheduling capabilities and shared services
- Partner with executive stakeholders on growth and scalability initiatives
- Operational Oversight
- Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality
- Monitor and achieve key performance indicators including access, utilization, and satisfaction
- Standardize workflows, policies, and controls
- Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation
- Technology and Process Optimization
- Advance scheduling technologies, automation, and digital tools
- Utilize analytics to drive performance and decision-making
- Implement continuous improvement practice
Supervisor
CEO, Contact Center Operations
Supervises
- Operations leaders
- Process Leadership Teams
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay.
- Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
About HCA Healthcare
HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a COO of Hospital Scheduling Operations for our HCA Healthcare team where excellence creates excellence. This role will be based in Nashville, TN.
Company Culture
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our COO of Hospital Scheduling Operations role today!
Equal Opportunity Employer
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.