Conversion Manager

Summary

Responsible for preparing Nationwide Arena for hockey games, concerts, dirt shows, conventions, and other events.

Essential Duties and Responsibilities

• Ensures facility is properly set according to performance and game specifications.
• Train and manage crews of up to 30 staff.
• Works closely with other departments to ensure all building and client needs are met efficiently.
• Aids the Operations Manager in hiring, directing, supervising, and scheduling all aspects of building conversions.
• Maintains inventory, cleanliness, preparedness and organization of all equipment, supplies, and arena storage areas.
• Write and maintain standard operation procedures for building conversions and reoccurring building setups.
• Aid other building departments as needed for projects and events.

Supervisory Responsibilities

• Manages part-time conversion crew and temporary labor and is responsible for the overall direction and coordination of employees.
• Interviews, hires, trains, and directs employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

Competencies

• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Qualifications

• Education And/or Experience: Associate degree in facility management or related field; 5+ years of related experience and/or training with arena conversions; or equivalent combination of education and experience.
• Previous supervisory experience required.
• Must be able to demonstrate ability to operate a forklift and other industrial equipment related to building management including but not limited to scissor lifts, skid steers, drills, saws, etc.
• Ability to prioritize multiple projects and meet deadlines.
• Must work effectively under pressure and/or stringent schedules.
• Must be able to demonstrate strong and effective problem-solving skills.
• Excellent verbal, written, problem solving, and interpersonal skills required.
• Must have the ability to work flexible and extended hours, including nights, weekends, and holidays.
• Previous experience working in a hockey arena required.
• Experience with StageRight brand staging and accessories preferred.
• Experience operating and maintaining retractable seating units preferred.
• Computer Skills: To perform this job successfully, an individual should have knowledge in Microsoft Office software.