Manager of Conversion

TITLE: Manager of ConversionPOSITION TYPE: Full Time, ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: San Jose, CAREPORTS TO: Director, Conversion & Rink OperationsPOSTING DATED: September 15, 2026Pay Range: The pay range for this role is $68,480 - $76,000 per year Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future. Position Overview The Manager of Conversion is responsible for overseeing all aspects of event changeovers, and rink-related operations at SAP Center. This position ensures seamless transitions between hockey games, concerts, family shows, and other events, while upholding the highest standards of safety, efficiency, and guest experience. The role requires strong leadership, strategic planning, and hands-on operational expertise to manage staff, equipment, and resources effectively in a fast-paced, multi-event venue. Essential Duties and Responsibilities Event Conversion ManagementPlan, direct, and oversee all event conversions, including hockey-to-concert, concert-to-hockey, and other venue transformations.Develop detailed conversion schedules and staffing plans to ensure timely and efficient turnarounds.Coordinate with Event Services, Engineering, and other departments to align operational needs with event requirements.Staff Leadership and TrainingRecruit, train, schedule, and supervise a team of conversion and rink operations staff.Implement ongoing safety and technical training programs to ensure compliance with OSHA and venue safety protocols.Foster a team-oriented work culture with an emphasis on accountability and operational excellence.Equipment and Facility OversightManage the operation, upkeep, and repair of conversion and rink equipment, including forklifts, staging, and dasher boards.Coordinate with Engineering to ensure preventive maintenance and timely repairs.Maintain accurate inventory of tools, equipment, and materials.Budgeting and Administrative DutiesDevelop and manage departmental budgets, tracking labor and material costs.Prepare post-event reports and recommend process improvements to enhance efficiency.Ensure compliance with all relevant local, state, and federal regulations. Minimum Qualifications Bachelor’s degree in a relevant field, or equivalent combination of education and experience8+ years of experience in a related role or disciplineProven ability to manage multiple projects and meet tight deadlines in a high-pressure environment.Strong understanding of event conversion processes, ice operations, and venue equipment.Excellent leadership, communication, and interpersonal skills.Proficiency with scheduling, budgeting, and inventory management software.Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules. Physical RequirementsAbility to sit, stand and utilize a computer for extended periods of timeCommunicate via phone and email with a variety of individualsAbility to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodationPhysically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodationAbility to work occasional extended hours including nights, weekends, holidays (all with advance notice)May be required to travel to other company locationsMay be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations. What We OfferCompetitive compensation (base salary and variable incentive plan)Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)Pretax Transportation Benefit401K (pre-tax and Roth options)Generous Paid Time Off PolicyMinimum of 10 Paid Holidays and Wellness Days per yearComplimentary or discounted sports and concert ticketsOther League & partner discountsCentral office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parkingAn inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industryPotential for flexible scheduling and telework opportunitiesAccess to on-site EV charging stations on non-event days This position is not eligible for U.S. work authorization sponsorship. Summary: Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a family of teams, venues, and experiences that includes the San Jose Sharks, San Jose Barracuda, SAP Center, Tech CU Arena, Sharks Ice facilities, and the Sharks Foundation. We’re proud to call the Bay Area home. A place built on big ideas, bold thinking, and the belief that what’s next can be better than what came before. We believe that too. Our mission is simple and ambitious: Reimagine Everything in Sports and Entertainment. We challenge assumptions, rethink what’s possible, and look for better ways to create experiences for our fans and guests, make an impact in our communities, and show up for each other. We have ambitious goals for where SSE is headed. Our Teal Standards define how we work together to bring our mission to life. To win as an organization we need to: WORK AS A TEAMRally behind decisions, collaborate across functions, and celebrate each other. RAISE YOUR GAMEOwn your impact and become better every day by challenging the status quo. CONNECT WITH CANDORBuild genuine connections through empathy, transparency, and authenticity. The next chapter of Sharks Sports & Entertainment is being written right now. We’re looking for people who want to help shape it. People ready to bring their ideas to the table, challenge what’s expected, and help build what comes next. Welcome to Team Teal. Welcome to what’s next.#TurnItAllTeal Everyone Belongs on Team TealWe know great teams are built from different backgrounds, experiences, perspectives, and skills. At Team Teal, we value what makes each person different and believe those differences make us stronger, more innovative, and better equipped to reimagine what’s possible. We also know talent goes beyond a checklist. If you’re excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply. We’re committed to creating an environment where everyone has the opportunity to contribute, grow, and belong. Please let us know if you require an accommodation during the application or interview process. Equal Opportunity EmployerSharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agenagency. agency.