Manager of Conversion

About the role

The Manager of Conversion is responsible for overseeing all aspects of event changeovers, and rink-related operations at SAP Center. This position ensures seamless transitions between hockey games, concerts, family shows, and other events, while upholding the highest standards of safety, efficiency, and guest experience. The role requires strong leadership, strategic planning, and hands-on operational expertise to manage staff, equipment, and resources effectively in a fast-paced, multi-event venue.

Responsibilities

• Plan, direct, and oversee all event conversions, including hockey-to-concert, concert-to-hockey, and other venue transformations.
• Develop detailed conversion schedules and staffing plans to ensure timely and efficient turnarounds.
• Coordinate with Event Services, Engineering, and other departments to align operational needs with event requirements.
• Recruit, train, schedule, and supervise a team of conversion and rink operations staff.
• Implement ongoing safety and technical training programs to ensure compliance with OSHA and venue safety protocols.
• Foster a team-oriented work culture with an emphasis on accountability and operational excellence.
• Manage the operation, upkeep, and repair of conversion and rink equipment, including forklifts, staging, and dasher boards.
• Coordinate with Engineering to ensure preventive maintenance and timely repairs.
• Maintain accurate inventory of tools, equipment, and materials.
• Develop and manage departmental budgets, tracking labor and material costs.
• Prepare post-event reports and recommend process improvements to enhance efficiency.
• Ensure compliance with all relevant local, state, and federal regulations.

Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations

Qualifications

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience
• 8+ years of experience in a related role or discipline
• Proven ability to manage multiple projects and meet tight deadlines in a high-pressure environment.
• Strong understanding of event conversion processes, ice operations, and venue equipment.
• Excellent leadership,