Conversion Integration Specialist

About the role

Heartland Dental is seeking a Conversion Integration Specialist to provide training and support to affiliated offices as they convert to company standard software (Dentrix), as well as supporting company systems and partnering with the operations management team. This role works with IT field technicians and dental teams, reporting to the Client Services Manager.

Responsibilities

• Ensure all training equipment and materials are onsite and set up as needed
• Evaluate current software and prepare office for conversion training
• Successfully present conversion training within departmental guidelines, ensuring training material is consistent and updated to meet Heartland formats
• Adjust and adapt according to doctor and team learning needs
• Maintain high-level partnership with Field Operations teams in supporting Heartland systems approved before conversion and maintaining current office protocols
• Escalate issues through appropriate processes as directed by the Conversion Leadership team
• Complete and ensure accuracy of all conversion data and processes, including detailed recap to Field Operations team and Conversion Leadership team
• Communicate clearly and effectively between offices and operations to support timely and effective conversion before, during, and post conversion
• Maintain consistent format, guidelines, and forms for all conversion processes
• Partner at a high level with all Support Office and field technicians supporting through the conversion process
• Support an ROI/metric system to record success of offices after conversion
• Apply CANI (continuous improvement) to presentation of training and partner with Field Operations teams to support business and clinical education with a consistent message
• Work closely with Field Operations teams and employees to improve working relationships, build morale, increase productivity and retention while in offices
• Utilize Bell leadership principles when working with other regions/offices during conversions, promoting professionalism that represents the company well
• Schedule travel and adhere to company travel and expense policy expectations

Requirements

• 90% weekly overnight travel, 43 weeks per year, subject to change as needed
• Minimum of two years' experience in a managerial capacity, with strong leadership qualities and the ability to build rapport quickly
• Ability to demonstrate proactive decision-making skills in the field during conversion processes
• General understanding of Heartland Dental systems
• High level of professionalism in all interactions with support teams including Field Operations
• Robust computer skills, including experience with Microsoft products
• Extensive knowledge of Dentrix and understanding how to navigate the software
• Strong organizational skills, accuracy, and attention to detail
• Ability to work well under pressure and prioritize multiple tasks
• Strong written and verbal communication skills
• Ability to develop changes to content based on survey feedback as needed
• Committed and dependable — attendance and punctuality are high priority
• Strong ability to collaborate effectively within a team-oriented work environment

Qualifications

• Knowledge of other Practice Management Softwares

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

Heartland Dental offers a generous benefits package.