Conversion Integration Specialist

Are you someone who can help support the nation’s largest Dental Service Organization and the offices we serve? We are seeking an individual with a positive attitude who seeks opportunities and stimulates change. The Conversion Integration Specialist will provide training and support to affiliated Heartland Dental offices as they convert to company standard software (Dentrix) as well as supporting the company systems and partnership/support of operations management team. With more than 1,900 dental offices supported across 38 states, over 20,000 team members and over 3,000 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support To give you an idea of the team structure, you will work with IT field technicians and with Dental teams reporting to the Client Services Manager. Below is an overview of the duties and responsibilities you would take on in this role: Responsible for ensuring all training equipment and materials are onsite as needed and set-upEvaluate current software and prepare office for conversion trainingSuccessfully present converstion training within departmental guidelines, ensuring that the training material is consistent and updated to meet Heartland formatsAble to adjust and adapt according to doctor and team learning needsHigh-level partnership with Field Operations teams in supporting Heartland systems approved before conversion and maintaining current office protocolsEscalate issues through appropriate processes as directed by the Conversion Leadership teamComplete and ensure accuracy of all conversion data and processes, including detailed recap to Field Operations team and Conversion Leadership teamClear and effective communication between offices/operations to support timely and effectively before, during, and post conversionConsistent format, guidelines, and forms for all conversion processHave a high-level partnership with all Support Office and field technicians supporting through the conversion process. Support of an ROI/metric system to record success of offices after conversionCANI on the presentation of the training and partnering with Field Operations teams to support the business and clinical education to ensure consistent messageWorks closely with Field Operations teams and employees to improve working relationships, build morale, increase productivity and retention while in officesUtilization of Bell leadership when working with other regions/offices during support of conversions promoting professionalism that represents the company wellSchedule travel and adhere to the company’s travel and expense policy expectations Minimum Requirements 90% weekly overnight travel, 43 weeks, subject to change as neededMinimum of two years’ experience in a managerial capacity, with strong leadership qualities and the ability to build rapport quicklyAbility to demonstrate proactive decision-making skills in the field during conversion processesGeneral understanding of Heartland Dental systemsHigh level of professionalism with all interactions of our support teams including Field OperationsRobust computer skills, including experience with Microsoft productsExtensive knowledge of Dentrix and understanding how to navigate the softwareStrong organizational skills, accuracy, and attention to detailAbility to work well under pressure and prioritize multi tasksStrong written and verbal communication skillsDevelop changes to content based on survey feedback as neededCommitted and dependable - attendance and punctuality are high priorityStrong ability to collaborate effectively within a team-oriented work environment Desirable Qualifications: Knowledge of other Practice Management Softwares Physical Requirements: Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times . We put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment with the protections of federal, state, and local laws affording equal opportunity in employment.