Conversational AI Architect-Telecom Customer Retention Agent

Primary Skills

• Google CXAS / Contact Centre AI (Dialog flow CX, Agent Assist)
• conversational AI / agent design
• guardrails & escalation flow design
• prompt/context engineering
• telecom domain (retention, churn, offers)

Secondary Skills

• Solution architecture
• BA collaboration & requirement translation
• quality control/testing frameworks
• reusable configuration design
• GCP services
• integration with vendor-managed business systems