Conversational AI and Agentic AI - Senior Manager
The Opportunity
As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives.
In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.
Responsibilities
Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
Guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
Designing and prototyping user interfaces using Figma and other UI design tools
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with cross-functional teams to customize and develop products that meet client needs
Analyzing industry trends to inform strategic decisions and maintain competitive advantage
Building and maintaining relationships with stakeholders to drive project success and client satisfaction
Coaching and mentoring team members to foster a culture of innovation and continuous improvement
Validating data integrity and security within AI and analytics frameworks to support operational excellence
What You Must Have
At least a Bachelor's degree
At least 7 years of experience
What Sets You Apart
Utilizing AI-powered contact center solutions for client support
Developing natural language interfaces with Dialogflow and Amazon Lex
Implementing Agentic AI protocols in customer interaction systems
Designing voice interfaces using Azure OpenAI and ChatGPT
Creating user-centric designs with Figma and Human-Centered Design principles
Conducting usability testing and workflow analysis for service excellence
Leading strategic questioning and storytelling to drive client engagement
Pay Range
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.
EEO Statement
PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
H-1B Lottery Policy
PwC currently is not hiring experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth here. Learn more about our policy here.
Explore Benefits
To learn more about our benefits, please visit this link.
Job Location
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