Conversational AI and Agentic AI - Senior Manager

Responsibilities

• Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
• Guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
• Designing and prototyping user interfaces using Figma and other UI design tools
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with cross-functional teams to customize and develop products that meet client needs
• Analyzing industry trends to inform strategic decisions and maintain competitive advantage
• Building and maintaining relationships with stakeholders to drive project success and client satisfaction
• Coaching and mentoring team members to foster a culture of innovation and continuous improvement
• Validating data integrity and security within AI and analytics frameworks to support operational excellence

Requirements

• At least a Bachelor's degree
• At least 7 years of experience

Qualifications

• Utilizing AI-powered contact center solutions for client support
• Developing natural language interfaces with Dialogflow and Amazon Lex
• Implementing Agentic AI protocols in customer interaction systems
• Designing voice interfaces using Azure OpenAI and ChatGPT
• Creating user-centric designs with Figma and Human-Centered Design principles
• Conducting usability testing and workflow analysis for service excellence
• Leading strategic questioning and storytelling to drive client engagement

Benefits

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Schedule

Full time

Travel Requirements

Up to 60%