Conversational AI and Agentic AI - Senior Associate
Responsibilities
- Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
- Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
- Conducting user research and analysis to inform the design and customization of interactive systems
- Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
- Creating and refining mock-ups and prototypes to align with client requirements and feedback
- Analyzing industry trends to identify opportunities for innovation in user interaction engineering
- Leading the development of natural language interfaces and voice design for enhanced user engagement
- Utilizing AngularJS frameworks to build responsive and dynamic web applications
- Managing workflow development and analysis to optimize processes and improve efficiency
- Applying human-centered design principles to create intuitive and user-friendly digital products
Requirements
- At least a Bachelor's degree
- At least 3 years of experience
- Experience with AI-powered contact center solutions
- Proficiency in Dialogflow and Amazon Lex for NLP tasks
- Utilizing Azure OpenAI and AWS Bedrock for AI development
- Developing voice design and natural language interfaces
- Conducting usability testing and user experience research
- Creating mock-ups and interactive design prototypes
- Analyzing industry trends and customer insights for strategy
Qualifications
- At least a Bachelor's degree
- At least 3 years of experience
Skills
- Software and product innovation
- User Interaction Engineering
- Client experience enhancement
- Problem-solving and critical thinking
- Client relationship building
- User research and analysis
- Design and customization of interactive systems
- Collaboration with cross-functional teams
- Natural language interfaces and voice design
- Responsive and dynamic web applications
- Human-centered design principles
- Intuitive and user-friendly digital products
Benefits
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Pay
The salary range for this position is: $77,000 - $202,000.
Schedule
Full time
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Cookie/Navigation/Equal Opportunity Boilerplate Removed
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines