Conversational AI and Agentic AI - Senior Associate

About the role

As a Senior Associate in Conversational AI and Agentic AI, you will engage in User Interaction Engineering within our Advisory practice. This role involves leveraging your skills in software and product innovation to enhance client experiences through cutting-edge AI solutions. You will develop and implement AI-driven strategies that align with clients' business objectives, focusing on creating seamless and intuitive user interactions. You will utilize problem-solving abilities and critical thinking to navigate complex challenges, build client relationships, guide junior team members, and analyze data to inform insights and recommendations.

Responsibilities

• Develop and implement AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
• Design and prototype user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
• Conduct user research and analysis to inform the design and customization of interactive systems
• Collaborate with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
• Create and refine mock-ups and prototypes to align with client requirements and feedback
• Analyze industry trends to identify opportunities for innovation in user interaction engineering
• Lead the development of natural language interfaces and voice design for enhanced user engagement
• Utilize AngularJS frameworks to build responsive and dynamic web applications
• Manage workflow development and analysis to optimize processes and improve efficiency
• Apply human-centered design principles to create intuitive and user-friendly digital products

Requirements

• At least a Bachelor's degree
• At least 3 years of experience

Skills

• Experience with AI-powered contact center solutions
• Proficiency in Dialogflow and Amazon Lex for NLP tasks
• Utilizing Azure OpenAI and AWS Bedrock for AI development
• Developing voice design and natural language interfaces
• Conducting usability testing and user experience research
• Creating mock-ups and interactive design prototypes
• Analyzing industry trends and customer insights for strategy

Pay

The salary range for this position is $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

• Medical, dental, and vision coverage
• 401k retirement plan
• Holiday pay
• Vacation
• Personal and family sick leave

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.