Conversational AI and Agentic AI - Senior Associate

Responsibilities

• Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
• Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
• Conducting user research and analysis to inform the design and customization of interactive systems
• Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
• Creating and refining mock-ups and prototypes to align with client requirements and feedback
• Analyzing industry trends to identify opportunities for innovation in user interaction engineering
• Leading the development of natural language interfaces and voice design for enhanced user engagement
• Utilizing AngularJS frameworks to build responsive and dynamic web applications
• Managing workflow development and analysis to optimize processes and improve efficiency
• Applying human-centered design principles to create intuitive and user-friendly digital products

Requirements

• At least a Bachelor's degree
• At least 3 years of experience
• Experience with AI-powered contact center solutions
• Proficiency in Dialogflow and Amazon Lex for NLP tasks
• Utilizing Azure OpenAI and AWS Bedrock for AI development
• Developing voice design and natural language interfaces
• Conducting usability testing and user experience research
• Creating mock-ups and interactive design prototypes
• Analyzing industry trends and customer insights for strategy

Qualifications

• At least a Bachelor's degree
• At least 3 years of experience

Skills

• Software and product innovation
• User Interaction Engineering
• Client experience enhancement
• Problem-solving and critical thinking
• Client relationship building
• Insight interpretation
• Quality solution delivery
• Collaboration with multidisciplinary teams
• Innovation in user interaction engineering
• Natural language interface creation
• Voice design development
• Responsive and dynamic web application building
• Workflow optimization
• Human-centered design principles
• Intuitive and user-friendly digital product creation

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holiday pay
• Vacation
• Personal and family sick leave
• Annual discretionary bonus

Pay

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full time

Travel

Up to 80%