Controls Support Specialist II

Essential Job Duties And Responsibilities

• Answers and solves technical support calls on AAON controls.
• Affords assistance in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting with field personnel.
• Evaluates the need for escalation to Mechanical Support / Engineering and Controls Engineering.
• Performs administrative duties associated with controls support position.
• Utilizes Test Bench to assist field technicians with hardware I/O, SOO, and Applications.
• Maintains availability for after-hours field support during the work week, weekends, and holidays as needed.

Education And Experience Requirements

• High School Diploma or equivalent.
• Technical Trade School training is preferred.
• Electrical Controls and Instrumentation Automation is a plus.
• HVAC or Electrical training is preferred.

Knowledge, Skills, And Abilities

• Demonstrates strong leadership abilities.
• Communicates effectively in written and spoken form.
• Exhibits good decision-making and problem-solving abilities.
• Demonstrates strong multi-tasking capabilities and organizational skills.
• Works with minimal supervision.
• Ability to follow directions.
• Works effectively in a team environment.
• Works effectively in a fast-paced high-pressure environment.

Work Environment

• Lift up to 10lbs.
• Sit, use hands, talk, and hear for 85% of work hours.
• Specific vision abilities required include close vision, depth perception, ability to adjust focus, and ability to see color.
• Some travel is expected for this position.