IT Support Engineer II – Managed Services

About the role

ITPartners+ is an IT Managed Services Provider experiencing rapid growth and a multiple winner of the Best and Brightest Companies to Work For. The company’s core values — Do Great Work, Make It Fun, and Think Big — foster a supportive, goal-oriented, and fun work environment.

The Service Delivery Engineer II (internally titled) provides front-line technical support to partners, working directly with a team of engineers. The role involves troubleshooting technical issues, collaborating with the team, and ensuring partners receive accurate, reliable, and professional support. Based in the Kenosha area, this position follows a hybrid schedule of four days onsite and one day remote each week. Onsite responsibilities include partner support, hardware setup and installations, deployments, and other technical needs as required.

Responsibilities

• Provide basic to mid-level IT tech support to partners via onsite and remote channels
• Set up hardware for installation and perform onsite deployments
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Provide best practices in areas of expertise, taking ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflows
• Use knowledge and expertise to continually improve processes and partner support

Requirements

• 3+ years of experience in a Managed Services Provider (MSP) environment
• One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent)
• CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications
• Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments
• Experience with RMM, PSA, Datto, Kaseya, ConnectWise, and documentation platforms commonly used in managed services
• Excellent written and spoken communication skills
• Demonstrates composure, professionalism, and empathy when supporting users through challenging situations
• Current driver’s license and access to a vehicle for scheduled and emergency onsite appointments

Benefits

• 99% fully paid healthcare coverage for the employee
• Health premiums subsidized for family
• Optional subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (including foster and adoption)
• Unlimited paid time off
• 401(k) with company matching and profit-sharing opportunities (PShares)
• Focus on personal growth
• Fun work environment with bonuses and company events

Schedule

Hybrid schedule: four days onsite in Kenosha, WI and one day remote per week. Onsite days include partner support, hardware setup, installations, deployments, and other technical needs as required. A current driver’s license and vehicle access are required for scheduled and emergency onsite appointments.