Controls Service Technician (union)

About the Role

Under minimal supervision, you will conduct preventive maintenance, repair, installation, commissioning, and general servicing of building automation systems. This role involves detailed troubleshooting, mentoring technicians, and ensuring high levels of customer satisfaction through direct on-site interaction. You will act as a trusted advisor, providing solutions to improve building efficiency and resolve service-related issues.

Responsibilities

• Diagnose and repair complex control systems malfunctions, requiring extensive knowledge of electronic or digital controls and the ability to test and modify software in multiple languages.
• Consult with customers using data gathered from site assessments to provide field proposals for retrofits, upgrades, or enhancements.
• Assist sales by providing technical recommendations for leads and manage assigned work to ensure professional and efficient execution.
• Report problems or changes to management immediately and interface with branch managers, service managers, or subcontractors to coordinate activities.
• Provide sketches of field changes and discrepancies for engineering corrections and drawings.
• Install and modify software and graphics, and communicate with customers upon arrival and before leaving the work site.
• Meet regularly with customers to address operating problems and keep them informed on service progress, outstanding issues, and recommendations for system enhancements.
• Promote the sale of add-on work and adhere to all Johnson Controls and customer safety standards.
• Provide safety leadership and instruction to control technicians and subcontractors.
• Train customers in control systems operations and deliver necessary documentation for training.
• Mentor Controls Technicians and Service Technicians on complex building automation systems.
• Compile job documentation such as certificates of completion, customer training forms, and punch lists.
• Conduct self-study to improve and maintain technical proficiency in company product lines and complete required certifications.
• Assist in the design and configuration of building control systems, including creating flow diagrams, sequences of operations, and bills of material.
• Assist in developing and testing software programs to meet project requirements.
• Compile and complete project as-built and close-out documentation.
• Coordinate and create necessary drawings and equipment schedules for submittals and installation.
• Assist in loading and commissioning system and network-level controllers, and validate system functionality.
• Provide field change information for as-built drawings and software updates.
• Keep management and contractors informed of job progress and issues.
• Assist in performing site-specific training for owners/operators on building control systems.
• Participate in release meetings with the project field team and provide recommendations to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Requirements

• Minimum of six (6) years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Vocational school program graduate or associate’s degree in a technical field, or two years’ experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Ability to explain technical information to both technical and non-technical audiences.
• Strong writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Pay

$32.08 hourly rate, determined by the CBA/rate sheet.

Benefits

Benefits are provided through a local labor union aligned with a collective bargaining agreement.