Controls Service Technician

Brady brings together top talent in building service technology, engineering, installation, and customer service. As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for mission-critical customers across central and eastern North Carolina. Our team delivers efficient, reliable, and secure building solutions. Each day presents new challenges that require both expertise and creativity, working collaboratively to solve problems. You’ll help customers stay comfortable and productive while preventing issues and improving operational efficiency—knowing your contributions are valued and rewarded.

About the role

The Controls Service Technician provides support for Building Automation Systems (BAS), service contracts, monitoring contracts, system upgrades, facility up-fits, and controls-related time and material jobs.

Responsibilities

• Follow the work schedule as directed by the Resource Coordinator.
• Install, service, and commission products and systems on assigned projects, ensuring customer satisfaction.
• Use hand tools, meters, blueprints, and engineering specifications to install, diagnose, repair, and program Building Automation Systems.
• Perform preventive maintenance, site surveys, replacements, and modifications of systems and equipment as needed or requested by customers.
• Prepare for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work.
• Maintain Building Automation Systems by inspecting Trend Logs, Reports, Time of Day Schedules, Applications, Hardware, and Programming.
• Communicate job status and document work by completing paperwork for each job and backing up appropriate files to network servers.
• Serve as a direct customer contact, representing the company professionally.
• Support HVAC Field Technicians by providing technical assistance and guidance.
• Provide training and follow-up training at customer sites.
• Determine parts needed for repairs and assess timeliness of need.
• Provide technical support to customers.
• Travel regularly, with occasional overnight travel required.
• Inspect vehicles for condition and literature supplies.
• Comply with OSHA, customer, and Brady safety standards.
• Demonstrate flexibility to work overtime or weekends as required.
• Promote teamwork and cooperation throughout the company.
• Continuously seek ways to improve processes and customer service.
• Deliver responsive, professional, and diplomatic customer service.
• Address customer concerns promptly and escalate issues as needed to build long-term relationships.
• Follow all company safety programs and report non-compliance to your Team Leader.
• Notify Team Leader or Safety Manager of any unsafe conditions.
• Use proper PPE equipment at all times when necessary.
• Report all accidents and injuries to your Team Leader and HR immediately.
• Complete all monthly safety training topics on time.

Requirements

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school in HVAC, Computer Science, or a related field.
• Minimum of three years of related field experience.
• Working knowledge of Microsoft Windows operating systems, tools, Facility LAN infrastructure, and networking concepts.
• Familiarity with Trane and various other HVAC products.
• Valid driver’s license.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to present information effectively in one-on-one and small group settings.
• Basic mathematical skills, including addition, subtraction, multiplication, division, and the ability to compute rates, ratios, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.
• Physical ability to perform tasks involving occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping.
• Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs.
• Must be able to talk and hear; vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
• Ability to work outdoors, in mechanical/equipment rooms, and in possible extreme weather conditions.
• Exposure to moving mechanical parts, heavy equipment, wet/humid conditions, high places, fumes, airborne particles, outside weather, electrical shock risk, vibration, toxic/caustic chemicals, extreme cold, and extreme heat.
• Ability to work in loud environments.
• Ability to pass a drug screening and prove U.S. employment eligibility.

Benefits

• Medical, Dental, and Vision insurance
• Life & AD&D insurance
• Short and Long Term Disability
• 401(k) / profit sharing
• Paid Time Off