Controls Application Engineer

About

AIR Carolinas – A member of the AIR Control Concepts family.

AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions.

AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

Essential Duties and Responsibilities

• Gathers information from customers on their needs and designs and develops a software program for controls that match their needs.
• Assures the program continues to work properly, while making recommendations for future testing, upgrades and maintenance.
• Frequently dials in through a cradle point to troubleshoot issues.
• Confers with Service & Controls Leadership to develop methods and procedures to increase productivity, sales, expand markets, and promote business.
• Works directly with the Service Coordinator and/or Project Manager, providing guidance when needed as scheduling, invoicing and billing issues arise.
• Provides technicians with assistance in performing difficult or complicated duties.
• Attends company meetings to exchange product information and coordinate work activities with other departments.
• Captains safety training and professional development for the Team.
• Performs all other duties as assigned.

Competencies

• Computer Skills – Needs to be highly knowledgeable about how to use computers and software. Programming is a huge part of the job, making it important for them to know how to program and code.
• Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Quality Management- Provides the highest quality products and services which meet the needs and requirements of internal and external customers. Commits to continuous improvement through empowerment and management by data, open to suggestions and experimentation.
• Active Listening - Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Managing Customer Focus- Promotes customer focus. Establishes customer service standards. Provides training in customer service delivery. Monitors customer satisfaction. Develops new approaches to meeting customer needs.
• Curiosity – Innovative and always trying to figure out how things work. Exploring new technologies and developing their own is a central part of the job. Problem solver.
• Organization- Marshals resources (people, funding, material, support) effectively and efficiently. Can orchestrate multiple activities at once to accomplish a goal. Arranges information and files in a useful manner.
• Communication- Ability to communicate orally and in writing, with clarity and good effect with management, customers staff, vendors, etc. Understands clearly and quickly when instructions or orders are received. Uses judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• Strategic Thinking- Refers to the ability to solve difficult problems with effective solutions. Ability to resolve common inquiries and complaints.

Experience and Requirements

• 2- or 4-year degree from an accredited trade school, college, or university preferred
• Minimum 5 years of leadership experience
• Programming knowledge and certifications with Tridium/Niagara, CPT, Reliable, KMC, etc. a plus
• Configuration knowledge of AAON Controllers, etc. a plus
• Valid in-state Driver’s License and clean driving record required. Carrier requirements are 21 years of age with a minimum of 3 years driving experience. Extensive travel is required with occasional overnight stays.