Controller, Station Operations Control and Recovery

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Summary paragraph: "The Controller, Station Operations Control and Recovery executes real-time SOCR operations at the desk, serving as the primary point of contact for station coordination, irregular operations management, and customer recovery execution during day-of operations. The Controller works the full lifecycle of irregular operations—from assessment through resolution—while maintaining accurate records, executing recovery standards, and communicating timely and accurate information to stations, vendors, and SOCR leadership. This role operates under the direction of the SOCR Supervisor and is responsible for ensuring SOCR functions deliver safe, consistent, effective, and customer-conscious support across scheduled service, public and private charters, DOD charters, and company repositioning flights. The Controller is expected to apply sound judgment, maintain desk discipline, and escalate to the Supervisor in accordance with SOCR escalation standards." That's about the role. So we can put that under

About the role

with

. Next: Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: N/A Certification: No Certification Details: N/A Years of Experience: Minimum one (1) year of airline industry experience in an operational setting. Credit Check: No Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No Ability and willingness to work varied shifts, including evenings, weekends, and holidays, and the ability to stay late for delayed flights or irregular operations in a 24/7 environment. Ability to attend and successfully complete required training. Ability to read, write, and speak English in order to receive and understand instructions and directives, ensure safety, and interact with customers. High level of proficiency in Microsoft Office. Ability to work in a fast-paced and potentially high-stress environment. Extensive problem-solving capabilities when working with irregular flight operations. Excellent written and oral communication skills, with a proven ability to develop customer correspondence at an executive level. High level of organization, with multitasking ability and the ability to work through stressful situations. Team-building skills with an orientation toward positive contributions. Preferred Requirements Bachelor’s degree preferred but not required. Prior experience in an OCC, station operations, or airline operations control environment. Familiarity with airline IROP processes, vendor coordination, and customer recovery procedures. Knowledge of FAA, DOT, and TSA regulations applicable to ground and station operations. These are requirements/qualifications/skills. We need to decide sections: Requirements, Qualifications, Skills. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. We have responsibilities: list of job duties. That's a big list. So we can have Responsibilities section with

• . We have requirements: Minimum requirements: Must be authorized to work in US, pass criminal background, high school diploma/GED, 1 year airline industry experience, ability to work varied shifts, attend training, English proficiency, MS Office proficiency, fast-paced environment, problem solving, communication skills, organization, team-building. Also Visa Sponsorship Available No Minimum Requirements? Actually "Visa Sponsorship Available No Minimum Requirements" seems contradictory; maybe they say Visa Sponsorship Available, No Minimum Requirements? But then they list minimum requirements. We'll keep as is. Preferred requirements: Bachelor's degree preferred, prior OCC experience, familiarity with IROP processes, knowledge of FAA/DOT/TSA. Qualifications: maybe education and certifications? They have Education: High School Diploma/GED, Certification: No. Could put under Qualifications. Skills: list of skills like MS Office, communication, problem solving, organization, team building, etc. We need to avoid filler like "N/A". So we should not include lines that say "Education Details: N/A" etc. We'll drop those. We also need to drop duplicated lines, cookie/navigation/legal/EEO etc. At end there is EEO Statement, AI tools etc. Remove. Physical Requirements: we could include? Not in the list of headings but we could maybe put under Responsibilities? But physical requirements not requested as a heading; we could either omit or include as part of Responsibilities? The instruction says only use those headings; we can omit physical requirements if not fitting. But we must preserve ALL substantive information; we cannot omit physical requirements if they are substantive. However we could incorporate them into Responsibilities or maybe a separate section not listed? The instruction says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "Use

  for section headings (e.g. ...)" implying we should use those for sections. It also says "Prefer a few substantive sections over many thin ones." So we could include Physical Requirements as a subsection under Responsibilities? But better to include as its own section maybe not listed but still using

  . However the instruction says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. But later: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can create any section heading as needed, but we should follow the examples. Safer to stick to those headings. Physical requirements could be placed under Responsibilities (since it's about job demands). We'll incorporate a brief sentence. Benefits, Pay, Schedule: The posting does not mention benefits, pay, or schedule specifics beyond shift work. It mentions ability to work varied shifts, evenings, weekends, holidays, stay late. That's schedule info. So we could include Schedule section with that detail. Benefits and Pay not mentioned, so we should not create those sections. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. Now we need to extract content. About the role: summary paragraph. Responsibilities: list of job duties (the long list under "Job Duties"). We'll convert each sentence into

  . Need to preserve all substantive info. Let's extract bullet points from the "Job Duties" paragraph. The paragraph: "Executes real-time station coordination at the desk during the operational window, maintaining situational awareness, managing workload priorities, and applying SOCR procedures and standards in accordance with Supervisor direction. Works all phases of irregular operations—assessment, coordination, facilitation, and documentation—for scheduled service, public and private charters, DOD charters, and company repositioning flights. Serves as the primary point of contact for stations during IROPs, delays, cancellations, diversions, and turn recovery, ensuring timely and accurate information flow between stations, vendors, and SOCR leadership. Executes customer recovery actions, including compensation issuance, service recovery coordination, and station handling, in accordance with established SOCR recovery standards and Supervisor direction. Coordinates all service recovery elements with outside vendors, including ad hoc charters, hotels, transportation companies, and food and beverage outlets. Executes, approves, and maintains alternate procedures for ground network operations, including deicing and fuel, ensuring compliance with applicable regulatory and company requirements. Establishes and maintains proactive communications via email and phone with stations, operational departments, regulatory agencies, and charter-related entities throughout the operational window. Completes operational records, communication logs, trackers, recovery documentation, and shift handoff notes accurately and in a timely manner to support operational continuity, post-event review, and audit readiness. Executes escalation discipline per the SOCR escalation chain, routing unresolved station issues, compliance concerns, and developing situations to the SOCR Supervisor in accordance with established thresholds. Acts as the first point of contact for ground emergency procedures, initiating appropriate notifications and escalations in accordance with SOCR and company protocols. Serves as the initial point of contact and information liaison for Threat, Reasonable Suspicion, and Post-Accident scenarios; initiates and executes the applicable departmental checklist for each event type and escalates notifications to the SOCR Supervisor and appropriate operational and compliance partners in accordance with established protocols. Coordinates Positive Contact between Crew Services, stations, and crew members per Flight Operations and Inflight contractual requirements. Coordinates, facilitates, and distributes international requirements for international aircraft movements for induction and/or heavy maintenance repositions. Validates and reconciles expenses related to coordinated events, supporting SOCR cost control and recovery spend accountability. Provides on-the-spot guidance and process reinforcement to station agents during active events, advising on policy, procedures, and recovery actions. Communicates developing situations, station constraints, and customer impact proactively and timely to the SOCR Supervisor and other designated leadership. Supports compliance with all applicable FAA, DOT, and TSA directives, security requirements, and company policies and procedures. Liaises with IT to ensure Allegiant system bugs and issues affecting SOCR desk functions are communicated and tracked. Performs other duties as assigned." We'll put each as

  . Requirements: Minimum requirements: Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED. Years of Experience: Minimum one (1) year of airline industry experience in an operational setting. Ability and willingness to work varied shifts, including evenings, weekends, and holidays, and the ability to stay late for delayed flights or irregular operations in a 24/7 environment. Ability to attend and successfully complete required training. Ability to read, write, and speak English in order to receive and understand instructions and directives, ensure safety, and interact with customers. High level of proficiency in Microsoft Office. Ability to work in a fast-paced and potentially high-stress environment. Extensive problem-solving capabilities when working with irregular flight operations. Excellent written and oral communication skills, with a proven ability to develop customer correspondence at an executive level. High level of organization, with multitasking ability and the ability to work through stressful situations. Team-building skills with an orientation toward positive contributions. Also Visa Sponsorship Available No Minimum Requirements? Actually phrase: "Visa Sponsorship Available No Minimum Requirements". Might be two separate statements: Visa Sponsorship Available. No Minimum Requirements? But then they list minimum requirements. Probably they meant Visa Sponsorship Available, and No Minimum Requirements? That seems contradictory. We'll include Visa Sponsorship Available as a note. We'll not include "No Minimum Requirements" as it's filler. Thus requirements list. Qualifications: Education: High School Diploma/GED (already in requirements). Certification: No Certification Details: N/A (we can drop N/A). Preferred Requirements: Bachelor’s degree preferred but not required. Prior experience in an OCC, station operations, or airline operations control environment. Familiarity with airline IROP processes, vendor coordination, and customer recovery procedures. Knowledge of FAA, DOT, and TSA regulations applicable to ground and station operations. We could put qualifications as preferred qualifications. Skills: Could be overlapping with requirements; but we can separate: Skills: High level of proficiency in Microsoft Office, Excellent written and oral communication skills, Extensive problem-solving capabilities, High level of organization, multitasking ability, Team-building skills, Ability to work in fast-paced high-stress environment, Ability to read/write/speak English, Ability to attend training, etc. But to avoid duplication, we could put skills as the soft skills and technical skills not covered elsewhere. However the instruction says preserve all substantive info; duplication is okay if it's in original. But we should not invent or summarize away detail. Duplication is okay if it's present in original. However we should avoid unnecessary repetition? Not prohibited.