Control Utility Team Specialist - Benefit Payments

About the Role

We are seeking a Control Utility Team Specialist - Benefit Payments to join our dynamic team. The ideal candidate will have strong experience in cash reconciliations, payment operations, and financial controls and a proven ability to learn quickly, implement feedback, and manage multiple priorities with accuracy.

Responsibilities

• Reconcile multiple payment accounts daily and proactively monitor cash breaks.
• Develop working knowledge of supported business lines, including revenue and cash flows.
• Track accrual and payments of loan interest on daily, monthly, and annual cycles.
• Monitor wire and ACH processing and perform root-cause analysis for issues.
• Analyze business system reporting and identify improvements.
• Account for and certify internal account balances monthly.
• Track and log manual transactions between ERISA qualified accounts.
• Support heavier work and reporting volumes during month-end change.
• Identify and communicate financial and operational risks with suggestions to mitigate.
• Support internal clients at various levels with prompt, concise, and accurate information.

Required Skills & Qualifications

• Bachelor's degree in business, accounting, or related field.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Strong communication skills with clear business writing capability.
• Effective time management, prioritization, and ability to work under pressure.
• Careful attention to detail within a control environment.

Preferred Skills

• Experience with reconciliation, budgeting, and financial reporting.
• Majors in business, economics, or accounting.
• Education in Information Systems is desired.
• Basic understanding of SQL concepts or data manipulation tools.
• Experience within a financial services organization.

Key Performance Areas

• Adhere to operational procedures for accurate and timely task completion.
• Analyze cash flows, business systems, and operating models.
• Compose concise emails to stakeholders at various levels.
• Preserve client confidentiality and material non-public information.
• Perform in a fast-paced environment and handle multiple tasks through prioritization.
• Work independently and as a contributing team member.
• Document procedures and identify needs for additional controls.
• Understand key department metrics and explore new interpretations.
• Respond to internal client inquiries with timely and accurate information.

Pay & Schedule

• Pay: $25/hr (W2)
• Schedule: 8:30 AM-5:00 PM, rotating late shift 10:00 AM-6:30 PM to cover EOD process. 100% in-office. Occasional ad hoc overtime.
• Duration: Contract - 6 months
• Location: Newark, DE