Control Room Manager

About the role

This role is based in Austin, Texas and supports a 24/7 operating environment. The Control Room Manager will build and scale the Integrated Operations Center, leading the development and stand-up of Intersect’s Integrated Operations Center, recruiting, hiring, and developing a team of NERC-certified operators.

Responsibilities

• Build and Scale the Integrated Operations Center
• Lead the development and stand-up of Intersect’s Integrated Operations Center, establishing the operational foundation for a new 24/7 control room organization.
• Recruit, hire, onboard, and develop Shift Supervisors, Operators, and operational specialists to support continuous operations.
• Design and implement training programs, qualification pathways, operating procedures, and readiness assessments to prepare operators for NERC and ERCOT responsibilities.
• Establish a culture of operational discipline, accountability, teamwork, and continuous improvement across the control room organization.
• Lead Real-Time Fleet Operations
• Provide day-to-day leadership of a 24/7 control room responsible for monitoring and operating utility-scale solar, wind, battery storage, and gas generation assets.
• Oversee the accurate execution of dispatch instructions, ancillary service deployments, curtailments, and other real-time operational directives.
• Ensure continuous situational awareness across the fleet and coordinate rapid response to changing operating conditions.
• Manage operational workflows supporting both directly controlled and remotely coordinated generation assets.
• Drive Reliability, Compliance, and Grid Operations Excellence
• Maintain compliance with applicable NERC reliability standards, ERCOT operating requirements, and regional market protocols.
• Ensure operational procedures, documentation, and operator practices support regulatory readiness and audit requirements.
• Maintain and enforce clear operational controls that preserve the separation between reliability-focused dispatch activities and commercial trading functions.
• Support continuous improvement initiatives that strengthen operational performance and control room effectiveness.
• Serve as Incident Commander During Critical Events
• Lead operational response efforts during grid disturbances, forced outages, equipment failures, and security-related incidents.
• Coordinate emergency communications and escalation procedures with internal stakeholders, off-takers, market operators, and leadership teams.
• Direct operational decision-making during high-pressure events to support personnel safety, asset reliability, and grid stability.
• Oversee event documentation and operational data collection to support post-event analysis and corrective actions.
• Enable Cross-Functional Operational Execution
• Partner closely with Field Operations teams to coordinate switching activities, maintenance execution, lock-out/tag-out procedures, and operational planning.
• Collaborate with Reliability & Commissioning and Technical Services teams to execute maintenance strategies and address performance issues.
• Ensure operational data is accurately captured and communicated to support warranty claims, asset performance evaluations, and commercial obligations.
• Serve as a key operational partner across Asset Management, Trading, Engineering, and executive leadership teams.

Requirements

• 8+ years of experience in utility-scale power generation, centralized control room operations, transmission operations, or related operational environments.
• 5+ years of direct leadership experience managing control room personnel, rotating shift teams, or other continuous operations organizations.
• Demonstrated success building, scaling, or significantly transforming operational teams, programs, or processes.
• NERC Reliability Coordinator (RC), Generation Operator (GOP), or equivalent certification required.
• ERCOT Operator Certification strongly preferred.
• Experience supporting utility-scale solar, wind, battery energy storage systems (BESS), gas generation assets, or comparable generation technologies.
• Strong understanding of real-time grid operations, dispatch execution, reliability standards, and operational risk management.
• Experience developing training programs, qualification matrices, standard operating procedures, and operational readiness processes.
• Ability to lead effectively during emergency events and make sound decisions in dynamic, high-pressure situations.
• Prominent ability to collaborate across highly matrixed organizations and influence stakeholders across multiple functional disciplines.
• Strong communication, coaching, and team development skills.
• Commitment to operational excellence, accountability, safety, integrity, and continuous improvement.

Qualifications

• Education: Bachelor's degree in Electrical Engineering, Computer Science, Mechanical Engineering, or a related field.
• Experience: 8+ years of experience in utility-scale power generation, centralized control room operations, transmission operations, or related operational environments.

Skills

• Leadership: Ability to lead and mentor a team of NERC-certified operators.
• Operational Excellence: Strong understanding of real-time grid operations, dispatch execution, reliability standards, and operational risk management.
• Training Development: Experience in developing training programs, qualification matrices, standard operating procedures, and operational readiness processes.
• Emergency Response: Ability to lead operational response efforts during grid disturbances, forced outages, equipment failures, and security-related incidents.
• Collaboration: Proven ability to collaborate across highly matrixed organizations and influence stakeholders across multiple functional disciplines.

Benefits

• Total Compensation: $221,000 - $260,000 (total compensation includes base salary + bonus in USD)
• Equity: Beyond your salary, you’ll receive an Equity Grant, giving you a meaningful stake in our parent company.
• Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision
• Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
• Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven
• Mental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
• Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical

Pay

Total Compensation: $221,000 - $260,000 (total compensation includes base salary + bonus in USD)

Schedule

Based in Austin, Texas and supports a 24/7 operating environment.