Control Panel Technical Support Specialist

Job Details

We are Proud to be SJE! At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Control Panel Technical Support Specialist to support our family of brands. This role can work out of either our Largo, FL or Ashland, OH location, or may have the option to be remote.

About the Role

The Job As our Control Panel Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that help control and monitor one of the world’s most valuable and limited resources—Water! Every day, your primary role will be to assist customers with their technical questions, and serve as a service contact for control floats, alarms, and our standard catalog control panels. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will also distribute documentation to customers as needed and collaborate with a variety of functional areas such as sales, engineering, marketing, manufacturing, and operations.

Responsibilities

• Work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels.
• Assist customers with their technical questions.
• Serve as a service contact for control floats, alarms, and our standard catalog control panels.
• Maintain customer contact and case records using incident tracking software and generating reports as requested.
• Distribute documentation to customers as needed.
• Collaborate with a variety of functional areas such as sales, engineering, marketing, manufacturing, and operations.

Requirements

• Exceptional communication skills
• Strong knowledge of product offerings
• Ability to work effectively as a team player
• Comfort using computers and software to perform job tasks and configure control panels
• Ability to read electrical schematics and wiring diagrams
• Experience with component testing, electrical troubleshooting, and signal tracing
• Familiarity with AutoCAD Electrical (preferred/beneficial)

Skills

• Exceptional communication skills
• Strong knowledge of product offerings
• Ability to work effectively as a team player
• Comfort using computers and software to perform job tasks and configure control panels
• Ability to read electrical schematics and wiring diagrams
• Experience with component testing, electrical troubleshooting, and signal tracing
• Familiarity with AutoCAD Electrical (preferred/beneficial)

Benefits

We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!

Pay

Competitive pay

Schedule

Monday – Friday 8:00 am – 5:00 pm

Qualifications

Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays

Company Culture

We offer a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!