Control Center Operator

About the role

DK Security is Michigan’s fastest growing security company, established in 1995. We provide a range of security services including uniform security, event staff security, loss prevention, and more. Join us to grow, develop, and meet new people in a professional setting.

Job Skills / Requirements

• Full-Time
• Monday - Sunday
• Variety of shifts available
• 1st, 2nd, and 3rd shifts
• Additional $1.00 / hour shift differential for Evening and Night shifts
• Rate of Pay: $20–$27.15

About The Job

We are seeking qualified professionals to join our Central Control team. Employees are hired and employed by DK Security but are assigned to Central Control, the Security Operations Center supporting State of Michigan facilities. Operators work alongside State of Michigan personnel and under the day-to-day operational direction of Central Control leadership to provide exceptional service.

Shift Details

• 24/7/365 operation
• Security and life safety systems monitoring and emergency response coordination
• Serve as a central point of contact for agency security information and requests
• Military veterans and people with security, firefighting, department of corrections, or law enforcement experience are encouraged to apply

Common Duties

• Receive and process emergency information and requests
• Initiate emergency response efforts based on available information, established procedures, and best practices
• Coordinate response efforts and share information with various stakeholders
• Draft and send emergency response communications and after-action reports
• Utilize security systems to monitor and facilitate emergency response efforts
• Other duties as assigned

Minimum Qualifications

• Intermediate computer skills required
• Comfortable with Microsoft Office, Email, Internet, and able to learn new software
• At least 18 years old and have a high school diploma or equivalent education certification (GED)
• Pass a drug screening at the time of hire and randomly thereafter (including for marijuana)
• Not convicted of any felonies or misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol related offenses
• Able to sit, stand, and walk for 8-12 hours at a time
• Able to lift at least 50 lbs
• Able to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary)
• Able to hear conversations in loud environments either in-person or via radio
• Able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training
• Able to fluently read, write, speak, and understand the English language

Education Requirements

• All positions require a High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law. E-Verify Participation Poster Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Immigrant and Employee Rights – Right to Work Equal Employment Opportunity – Workplace Discrimination is Illegal Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days