Control Center Operator

Job Summary

Under general supervision of shift sergeants, the position will monitor detention center premises to detect and communicate incidents; comprehend and operate the touch screen system and closed-circuit television monitors; immediately notifies detention officers and supervisors of need for corrective action.

About the Role

This position performs surveillance within a secure detention facility and follows all safety standards. Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports; climb stairs to facilitate appropriate inmate supervision and to get to various post assignments.

Responsibilities

• Maintain accountability sheets for court lists and “time out of cell” logs for individual detainee and/or group of detainees.
• Maintain and update population reports, as needed.
• Conduct post inventory, log, and track information to activity logbook at the start of shift on first aid kits, rescue hooks, trauma bags; this also includes logging activities for prescription medicine pass, meals, commissary deliveries, and legal visits.
• Monitor radio transmission and use a radio to communicate with staff.
• Provide and communicate to detention officer’s request for information from a detainee’s computer file.
• Operate the facility doors using door and intercom systems.
• Cook up detainee legal visits with the front desk.
• Observe television screens that transmit in sequence views of Detention Center sites.
• Maintain surveillance of location where incidents are developing.
• Immediately contact shift supervisor or designee to report disruptive activity and its location. In cases of extreme emergency when unable to contact shift supervisor contact the Operations Lieutenant.
• Adjust monitor controls when required to improve reception; notify repair service of equipment malfunctions.
• On occasion may provide back up support to PBX/front desk area.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED equivalent.
• Must be at least 18 years of age.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

Qualifications

• Environmental Factors and Conditions/Physical Requirements: Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports; climb stairs to facilitate appropriate inmate supervision and to get to various post assignments.
• Full-time work hours for this position consist of rotating shiftwork, nights and weekend shifts and overtime.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

Skills

• Experience with surveillance technology.
• High degree of confidentiality.

Benefits

We offer a complete benefits package to eligible employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, short-term disability, holidays, vacation, and sick leave. To learn more details, visit our benefits page.

BENEFITS PAGE

01 Do you meet the minimum age requirement of 18 years?
02 Do you have experience with surveillance technology? If yes, please describe your experience.
03 Please describe any positions you have held that required a high degree of confidentiality.
04 Per the Adult Detention Center's Security Policy, a criminal background check will be conducted for applicants as part of the application process. Applicants must be able to pass the criminal background check in order to qualify for employment. Applicants who wish to proceed in the application process will be required to complete and submit an ADC Background Authorization Form. Information collected will be used for the criminal background check only.
05 According to the Prison Rape Elimination Act (PREA), an applicant is required to disclose the following requirements.
06 Have you read and completed the requirements of this statement?
07 Have you ever been engaged in sexual abuse in a prison, jail, lock up, community confinement facility, juvenile facility or other institution?
08 Have you ever been civilly or administratively adjudicated to have engaged in sexual activity by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse?
09 Have you ever had allegations against you or been civilly or criminally convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse, or have you had allegations or administrative discipline against you involving any sexual misconduct while performing your duties at work?
10 Have you resigned your position with a prison or jail pending administrative investigation of an allegation of sexual abuse?