Control Center Operator

About the role

DK Security is Michigan’s fastest growing security company, established in 1995. We provide various security services including uniform security, event staff security, loss prevention, and more. We offer opportunities for growth and development in a professional environment.

Job Skills / Requirements

• Full-Time
• Monday - Sunday
• Variety of shifts available
• Shifts include 1st, 2nd, and 3rd shifts
• Additional $1.00 / hour shift differential for Evening and Night shifts
• Rate of Pay: $20–$27.15

About The Job

We are seeking qualified professionals to join our Central Control team. Operators work alongside State of Michigan personnel and under the day-to-day operational direction of Central Control leadership to provide exceptional service. Central Control is a 24/7/365 operation that supports security and life safety systems for DTMB-managed properties.

Keys To Control Center Operator Success

• Computer literate and comfortable with Microsoft Office, Email, Internet, and able to learn new software
• Professional appearance and good personal hygiene
• Excellent customer service and phone skills
• Calm in emergencies and able to de-escalate situations
• Commitment to teamwork and high accuracy in job duties
• Attention to detail

Common Duties Include

• Receive and process emergency information and requests
• Initiate emergency response efforts based on available information, established procedures, and best practices
• Coordinate response efforts and share information with various stakeholders
• Draft and send emergency response communications and after-action reports
• Utilize security systems to monitor and facilitate emergency response efforts
• Other duties as assigned

Minimum Qualifications

• Intermediate computer skills required
• At least 18 years old and have a high school diploma or equivalent education certification (GED)
• Pass a drug screening at the time of hire and randomly thereafter (including for marijuana)
• No convictions of felonies or misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol related offenses
• Able to sit, stand, and walk for 8-12 hours at a time
• Able to lift at least 50 lbs
• CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care when needed
• Able to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary)
• Able to hear conversations in loud environments either in-person or via radio
• Able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training
• Able to fluently read, write, speak, and understand the English language

Education Requirements (All)

• High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law. Benefits include Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, and Paid Sick Days.