Contributions and Donor Relations Coordinator

About the role

The Contributions and Donor Relations Coordinator supports the financial and stewardship ministries of First Presbyterian Church of Nashville under the supervision of the Director of Finance.

Responsibilities

• Manage income processing, donor records, pledge data, and giving-related communications with accuracy, confidentiality, and professionalism.
• Serve as a primary point of contact for donor inquiries, ensuring all gifts are properly recorded, acknowledged, and stewarded.
• Navigate ambiguity while developing effective solutions to ensure donors feel valued, informed, and connected to the mission.
• Process and batch contributions/cash deposits to the applicable church bank accounts, ensuring accurate recording in CRM (Ministry Platform) and reconciliation of income among CRM, general ledger, and bank accounts.
• Manage donor records, pledge data, contribution history, and stewardship campaign information within CRM (Ministry Platform).
• Set up and manage online payment options for events and registration fees.
• Support annual stewardship campaigns and a capital campaign by maintaining accurate pledge and donor data.
• Contribute to a warm, hospitable donor experience that reflects a servant-hearted posture while upholding strict confidentiality and sensitivity in all donor interactions.
• Collaborate with the Communications Department to maintain accurate giving-related website content.
• Process, review, and mail quarterly giving statements.
• Provide timely responses to donor questions and assistance needs.

Qualifications

• An active, growing relationship with Jesus Christ, functional knowledge of scripture, familiarity with the Reformed tradition, and an ability to integrate the Christian faith into day-to-day work in a way that brings about a comfortable advancement of the Gospel in relationship with colleagues and others, required.
• Strong attention to detail, accuracy, and precision in data entry, reconciliation, and financial reporting.
• Excellent interpersonal skills with a compassionate, service-oriented mindset toward donors and congregants.
• Ability to manage multiple tasks, interruptions, and competing deadlines while maintaining high-quality work.
• Strong problem-solving skills and the ability to independently develop solutions.
• Demonstrated resourcefulness, initiative, and the ability to independently research and resolve issues when information is incomplete or ambiguous.
• Proficiency in computer skills including Microsoft Office 365 products (Outlook, Word, Excel, and Teams) and computerized accounting systems.
• Experience with accounting software (Aplos) and/or church database management (Ministry Platform) software a plus.
• Ability to maintain organized digital and physical filing and record keeping systems.

Pay

The compensation range is $23.00 to $26.50 per hour based on experience and is paid on a bi-weekly basis.

Benefits

• Medical, dental, vision, short- and long-term disability, life insurance
• Matched (after one year of service) 403(b) retirement plan