Contracts & Billing Mgr.

What You’ll Be Doing

As a Contracts Manager, you will lead a team responsible for contract administration, billing operations, and customer liaison activities. Your main objective is to ensure accurate contract processing, timely billing, and high levels of customer satisfaction for managed accounts, while driving process improvements and supporting organizational transformation initiatives.

The Contracts Manager will have a direct impact on our Service Operations group, responsible for:

• Overseeing contract administration, including quoting customers, processing new contracts and renewals, and managing standard pricing and forms.
• Serving as the primary point of contact for general and managed account customers, addressing inquiries and facilitating contract reviews and equipment list updates.
• Supervising billing operations, ensuring service calls are correctly classified as billable or non-billable, and that billing aligns with contract terms.
• Monitoring and improving key performance indicators (KPIs) such as contract renewal rates, billing accuracy, and credit memo percentages.
• Auditing team output for quality, enforcing policies and procedures, and ensuring accountability.
• Leading, coaching, and developing team members, fostering a culture of continuous improvement and professional growth.
• Collaborating with cross-functional teams (e.g., Sales, Legal) for complex contract negotiations or special terms.
• Supporting the implementation of new processes, controls, and reporting mechanisms.
• Promoting an inclusive, collaborative, and customer-centric team environment.

Who We’re Looking For

You will bring proven team leadership experience with well-demonstrated success in contract administration and billing operations. Qualifications And Requirements:

• Bachelor’s degree or equivalent experience in business, finance, or related field.
• 5+ years of experience in contract administration, billing, or related operations.
• 2+ years of demonstrated experience leading and developing teams.
• Proficiency in Excel (pivot tables, reporting) and familiarity with extracting reports from various databases.
• Excellent communication skills, both verbal and written, with a focus on documenting team interactions and ensuring clarity.
• Commitment to fostering an inclusive and equitable workplace.

Personal Attributes

• Action Oriented: Displays a sense of urgency and is a timely decision maker.
• Facilitator: Skilled at negotiating win-win solutions.
• Customer Service Oriented: Driven to serve customers and respond promptly to team needs.
• Decision-Making Skills: Makes quality decisions and follows through.
• Team Leadership & Coaching: Develops talent and fosters professional growth.
• Organized: Manages multiple priorities and assembles necessary materials before starting tasks.
• Quality Written Communication: Communicates clearly and documents team interactions effectively.
• Flexible: Comfortable adapting to changing priorities and wearing many hats.
• Comfortable with Innovation: Passionate about continuous improvement.

What We’re Offering

• Remote work environment
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• “Team Building activities that support innovation”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

Sound Interesting?

Come see why we are !
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies.
Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.
For more information, visit www.cranenxt.com.