Contracts & Billing Mgr.

Headquartered in Malvern, PA, CPI is supported by:

• 2,000 global associates
• 7 manufacturing sites
• 12 corporate offices
• a national field service organization

About the role

We are looking for a full-time Field Service Technician I to service Green Bay and northern area of WI when needed.

Responsibilities

• Service, upgrade and perform preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Green Bay.
• Work in coordination with branch sales and other service team members.
• Address customer service requests within the specified contract response time.
• Extended Hours Coverage periods and 'On-Call' duty where applicable.
• Safeguard and maintain a balanced vehicle stock parts inventory.
• All other duties as required.

Qualifications

• 2 + years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer-first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong Attention to details - able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Able to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• Ability to stand for long periods up to 75% of the time while servicing some equipment
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Establishing credibility, making decisive decisions and supporting the organization's preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

Pay and Benefits

• Competitive salaries - 25.00 to 27.00 per hour plus overtime
• Technician Incentive Compensation Plan - paid Quarterly
• Company provided vehicle, uniform, tools and training
• Paid time off Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement

Equal Opportunity Employer

CPI is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.