Contracts Administrator
About the role
High Rise Fire and Security, founded in 1992, is a leading fire alarm, life safety and security systems solutions provider. We provide a broad range of products and services including, but not limited to, the design, installation, service and maintenance of Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom and Intrusion Systems. High Rise is an Edwards Systems Technology (EST) Strategic Partner and a multi-year winner of “Strategic Partner of the Year Award” for the Northeast Region. We are the first North American member of the SCUTUM Group. SCUTUM, founded in 1989, is a fast-growing, privately owned, leading European life safety company with offices in France, Germany, United Kingdom, Belgium, the Netherlands and Luxembourg. SCUTUM complements our solutions with additional products, services and expertise in electronic security, cyber security and defense security with an Artificial Intelligence (AI) platform.
Required Education And Experience
- A high school/GED diploma required
- One year of experience working in a professional, service or contract administrative oriented environment
Roles And Responsibilities
- Execute service contract renewal calls
- Create new contract renewal proposals
- Audit client accounts in order to reduce contract backlog and company liability
- Retrieve copies of active service contracts for clients upon request
- Identify opportunities to present multi-year contracts to existing client base
- Prepare metrics reports for sales management
- Provide sales support to clients and coworkers when applicable
Skills And Knowledge
- Strong multi-tasking and follow up skills
- Strong telephone communication skills
- Above average proficiency in computer literacy and applications, i.e. MS Excel, Outlook, Word, Docusign, PDF
- Working knowledge of Saas Platforms such as Docusign, Pandadoc, HubSpot, Salesforce
- Excellent interpersonal and client service skills
- Outstanding oral and written communication skills, with the ability to produce quality results
- Excellent organizational skills
- Ability to work under pressure and be multi-talented to meet aggressive time schedules
- Ability to work with difficult clients, ensuring that their needs are met
Benefits
- Highly competitive compensation (salary, commission plus bonus)
- A generous benefits package, including medical, dental, vision, prescription plans for employees and their families, company paid life insurance, 401k match and Profit-Sharing contributions
Career Development
- Offers variety of exciting career development opportunities within the organization
- Provides training and mentoring to employees at all levels of the organization
- Offers participation in a range of internal training initiatives to hone existing skills and continue to grow professionally in accordance with the changing external environment
- Emphasizes dynamic information exchange between teams to challenge intellectual engagement and provide opportunities for success
- Promotes a collaborative work environment where employees are consistently engaged and work together to provide top quality service
Company Information
High Rise offers a dynamic, collaborative work environment where employees are consistently engaged and work together to provide top quality service. Come explore the possibilities at High Rise.