(Contractor) Senior Lead Salesforce Business System Analyst

About the role

At Sparq, we help companies solve the right problems—not just build more technology. We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact. If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.

This role requires availability during Pacific Time business hours. C2C is not available. Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Lead business analysis activities across multiple Salesforce programs and projects simultaneously.
• Facilitate discovery sessions, workshops, and stakeholder alignment meetings.
• Document current-state and future-state business processes.
• Develop detailed user stories, business requirements, acceptance criteria, and traceability documentation.
• Challenge existing processes and identify opportunities to simplify, standardize, and automate.
• Partner with architects and delivery teams to evaluate solution options, balancing business value, technical complexity, scalability, and supportability.
• Promote a configuration-first approach, leveraging standard Salesforce capabilities before recommending custom development.
• Assess the business impact, operational benefits, and total cost of ownership of proposed solutions.
• Support Salesforce implementations through discovery, design, build, testing, deployment, and hypercare.
• Validate solution designs and prototypes using declarative Salesforce capabilities, including Flows, reports, dashboards, page layouts, and security controls.
• Lead User Acceptance Testing (UAT), defect triage, and deployment readiness activities.
• Ensure documentation, process artifacts, and knowledge transfer materials are maintained for long-term support.
• Partner with integration and data teams on system interfaces, data migrations, data quality initiatives, and field mapping activities.
• Support Salesforce Data Cloud (Data360) initiatives, including customer data unification, segmentation, activation, and data governance considerations.
• Evaluate Salesforce AI capabilities, including Einstein, Agentforce, and other AI-driven features, developing business cases and recommendations based on value realization, operational efficiency, licensing costs, and ROI.
• Collaborate with business and technical teams to identify practical AI use cases and prioritize investments aligned to business objectives.
• Actively use AI tools, including Claude through our Anthropic partnership, to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows.

Requirements

• 8+ years of Business Systems Analyst experience, including 5+ years working directly with Salesforce.
• Proven experience leading analysis across multiple concurrent Salesforce projects.
• Experience partnering with external systems integrators through discovery, design, build, testing, deployment, and stabilization phases.
• Strong experience with Salesforce Service Cloud and Sales Cloud.
• Hands-on experience with Salesforce declarative configuration including Flow, permission sets, reports, dashboards, and page layouts.
• Experience with integrations, data migration, data mapping, data governance, and enterprise application ecosystems.
• Strong facilitation, stakeholder management, and requirements leadership skills.

Preferred Qualifications

• Salesforce Manufacturing Cloud implementation or support experience.
• Salesforce Data Cloud (Data360) experience, including customer data management and activation strategies.
• Salesforce Field Service experience.
• Experience supporting licensing, contract management, retail operations, or CRM transformation initiatives.
• Exposure to CPQ, Revenue Cloud, or related quote-to-cash processes.
• Ability to assess Salesforce AI investments from both a business and financial perspective, including licensing models, consumption costs, ROI, and organizational readiness.
• Experience working both within a consulting/system integrator environment and an internal business applications organization.

Skills

• Strong analytical and critical-thinking capabilities.
• Ability to challenge requirements constructively while maintaining stakeholder trust.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to connect process, data, technology, and business outcomes.
• Strong commercial awareness and ability to evaluate implementation estimates, scope, and change requests.
• Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role.

Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you’ll fit right in.