Contract Services Supervisor

About the role

As a Contract Services Supervisor, you are a proactive, collaborative, and solutions-oriented professional who brings sound judgment, strong communication, and a high level of accountability to a complex operating environment. You build trusted relationships with internal and external partners, communicate expectations clearly, and are comfortable navigating challenging situations while maintaining a focus on service, safety, and results. Analytical and detail-oriented, you use data, technology, and operational insights to identify opportunities, anticipate risks, and drive continuous improvement. You balance immediate operational needs with long-term asset reliability and fiscal responsibility, bringing a forward-thinking mindset that helps ensure critical facilities and infrastructure remain safe, efficient, reliable, and ready to support the people and communities Massport serves.

Responsibilities

• Oversees contracted maintenance, repair, and operational services, ensuring vendor performance aligns with contractual requirements, service standards, safety expectations, regulatory requirements, and organizational priorities while addressing performance issues and driving vendor accountability.
• Strengthens the reliability and performance of critical facilities and infrastructure through preventive and predictive maintenance strategies, proactive risk management, performance analytics, and emerging technologies that reduce downtime and support continuity of operations.
• Manages the full contract lifecycle with a focus on fiscal responsibility, measurable performance, and long-term value, supporting procurement, contract development, financial oversight, cost containment, and opportunities to improve service delivery without compromising quality.
• Builds strong partnerships with contractors, customers, regulatory agencies, and internal stakeholders, promoting clear communication, collaboration, accountability, and continuous improvement to advance safe, reliable, efficient, and customer-focused operations.

Requirements

• Bachelor's degree in Engineering or Business Management or equivalent professional work experience required.
• 3-5 years experience managing contracted services within an Aviation environment, large physical plant, or equivalent related job field required.
• Working knowledge of word processing, spreadsheet and database applications.
• Massachusetts Class D (III) driver's license.

Benefits

• Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond.
• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

Pay

The salary range for this position is $96,000 - $113,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.