Contract Salesforce Administrator

Application deadline: 1 September 2026. Temporary, remote role based in the United States; must work EST hours and provide proof of U.S. citizenship or Green Card. Direct experience with Salesforce Non-Profit Success Pack (NPSP) is mandatory.

About the role

JED needs a temporary Salesforce Administrator to support the organization’s scaling efforts. This task-focused position works directly with the Technical Administrator to manage and maintain JED’s Salesforce Non-Profit Success Pack (NPSP) instance. Ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role executes tasks assigned by the senior team and is not responsible for planning or prioritization.

Responsibilities

• Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks.
• Manage user accounts, profiles, and page layouts as directed.
• Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements.
• Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned.
• Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream).
• Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments.
• Build and maintain reports and dashboards to meet stakeholder requests.
• Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system.
• Assist in updating and maintaining clear documentation (user guides) for Salesforce processes.

Requirements

• 1-3 years of hands-on experience as a Salesforce Administrator.
• Must have experience with the Non-Profit Success Pack (NPSP).
• Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards.
• Strong analytical and problem-solving skills, with keen attention to detail, particularly when handling sensitive and/or large volumes of data.
• Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner.
• Adaptability to thrive in a fast-paced, evolving technology landscape.
• A genuine passion for and alignment with JED's mission.

Preferred Qualifications

• Salesforce certifications (e.g., Certified Administrator).
• Direct experience working in a non-profit organization.
• Familiarity with related tools like Google Workspace, Slack, or Asana.
• Experience with DevOps tools such as Gearset.

Success Metrics

• Assigned tasks are completed accurately and on time.
• Data integrity is maintained through regular cleanup and audits.

Pay

$50.00 - $65.00 per hour.