Contract Provider Support

Primary Responsibilities

• Support the administration of contracts for Child Placing Agencies (CPAs), General Residential Operations (GROs), Residential Treatment Centers (RTCs), and Supervised Independent Living (SIL) providers
• Maintain accurate contract files, documentation, and contract management records
• Cook up provider onboarding, applications, contract amendments, renewals, and compliance documentation
• Coordinate provider readiness and monitor contract milestones to ensure compliance with Community-Based Care (CBC), Single Source Continuum Contractor (SSCC), and DFPS standards
• Serve as a primary point of contact for contracted providers, responding to routine contract and documentation inquiries
• Cook up communication and meetings between providers, program staff, and internal stakeholders
• Compile reports and analyze data to support contract monitoring, provider performance, and quality improvement initiatives
• Track contractor compliance with licensing, background checks, training, and other contractual requirements, escalating concerns as appropriate
• Aid with risk assessments, contract issue resolution, and continuous process improvement efforts
• Prepare correspondence, reports, presentations, and other administrative documents while maintaining confidentiality and compliance with agency policies

Required Qualifications

• Bachelor’s degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree
• Proven experience in administrative or contact support, preferably within government agencies or a social services environment
• Experienced and knowledgeable of child welfare services, child placement agencies, or residential care settings in Texas

Preferred Qualifications

• Experience with contract documentation, record keeping, and data entry is highly desirable
• Knowledge, Skills, and Abilities

Work Conditions

• Environment: Office-based
• Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m
• Travel: Occasional – Local and Statewide