Contract Operations Manager

About the role

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Responsibilities

• Provides direct leadership and oversight of Contract Operations personnel responsible for contract administration, pricing maintenance, compliance activities, financial accrual processes, rebate accounting, and customer payment support.
• Ensures accurate setup, maintenance, and administration of contract pricing, discount structures, price adjustment actions, accrual methodologies, rebates, fees, and related system configurations.
• Develops, documents, implements, and continuously improves operational procedures to increase efficiency, accuracy, quality, and compliance throughout the contract lifecycle.
• Oversees audit activities to ensure contract pricing, accrual calculations, payment reporting, and system controls are functioning as designed.
• Maintains thorough understanding of all Contracts Department processes and their integration with Finance, Commercial Operations, Customer Care, Order Management, and IT.
• As needed, leads or supports complex technology implementations from the business process owner perspective.
• Oversees contract operations business systems, user security, workflow management, data integrity, and controls.
• Provides leadership oversight for pricing analytics, standard reporting, and ad hoc analysis.
• Develops team capabilities through coaching, cross-training, workload balancing, and performance management.
• Maintains compliance with SOX controls, company policies, and applicable regulatory requirements.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Contract Management, Data Analytics, or related discipline required.
• Eight to ten years of progressive experience in contract administration, pricing, commercial operations, finance, compliance, or related business functions required.
• Three to five years of supervisory or management experience preferred.

Skills and Abilities

• Strong working knowledge of contract administration, pricing processes, financial accruals, rebates, and customer payment programs.
• Demonstrated ability to manage and improve operational processes while maintaining quality, compliance, and service expectations.
• Strong analytical and problem-solving skills.
• Advanced proficiency with Excel, reporting tools, and business systems.
• Ability to coach, mentor, and develop team members.