Contract Operations Associate, Government

Working Location: Pennsylvania, Center Valley · Hybrid

About the role

This role will serve as a liaison, providing product and service information, answering inquiries, and resolving any issues that may arise within the government leasing portfolio—ensuring accuracy and efficiency throughout the process. Additionally, this role will support all lease opportunities with Government entities, support the generation of new and existing leads that transition into revenue dollars through government lease transactions. Manage customer and internal expectations while identifying, resolving, and/or escalating critical issues.

Responsibilities

• Act as initial point of contact for FIS Sales team members on Government related tasks and contracts
• Respond to all Government related inquiries received from internal and external customers via phone and/or email on opportunities
• Problem-solve daily and liaison between customers, sales representatives, and other internal departments to close out new Government business
• Provide internal and external customers with accurate and timely information on leasing status as well as pending Government requests
• Understand and translate company policies and practices to sales and customers as needed
• Assist internal and external customers with various research related activities to create a smooth transition to new government lease transactions
• Support Sales Support as needed
• Perform other related duties as assigned

Requirements

• Associate’s degree or 2 years of Financial Services leasing experience required
• Minimum of 2 years of financial services or related business experience required
• Ability to establish and maintain cooperative working relationships at all levels
• Highly organized and detail oriented
• Solid listening & problem-solving skills
• Must be able to multi-task and prioritize workload effectively managing rigid deadlines
• Requires a calm and patient personality and dedicated work ethic
• Must enjoy working individually and in a team environment
• Must be professional and punctual
• Ability to stay focused and have excellent time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office products
• Extended hours may be required during month-end, quarter-end, and year-end periods, as dictated by business needs

Qualifications

• Bachelor’s degree preferred
• Knowledge of Government documentation and contract operations for equipment-based financing transactions preferred
• System knowledge in InfoLease, Rapport, SAP and Salesforce preferred

Benefits

• Competitive salaries, annual bonus and 401(k) with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance