Contract Office Manager

About the role

This contract role serves as a key liaison between Kimbrell’s Furniture and its valued customers, overseeing customer account administration, payment processing, collections activities, and office operations. The position is expected to last approximately 2 to 3 months and requires a high level of professionalism, customer service, communication, and problem-solving skills to effectively manage customer accounts while supporting store operations. This role plays a critical part in balancing customer satisfaction with responsible account management and collection efforts.

Responsibilities

• Serve as the primary point of contact for customers regarding account inquiries, payments, and contract-related matters.
• Interact with customers in a professional, courteous, and respectful manner while collecting payments and resolving account concerns.
• Monitor customer accounts to identify outstanding balances and initiate collection efforts in accordance with company policies and procedures.
• Follow established collection strategies while maintaining positive customer relationships and promoting customer retention.
• Process payments accurately, including cash, checks, credit card transactions, and other approved payment methods.
• Maintain financial controls through accurate cash handling, balancing, reporting, and recordkeeping.
• Gather, review, and verify customer personal, employment, and credit-related information as required.
• Maintain and update customer account records, payment arrangements, and collection activities with a high degree of accuracy.
• Ensure confidentiality and security of sensitive customer information.
• Assist customers with account questions, payment options, and resolution of billing concerns.
• Support daily administrative and operational functions within the store office.
• Prepare, maintain, and organize reports, documentation, and correspondence related to customer accounts.
• Partner with store leadership to support operational efficiency and customer service goals.
• Assist with training and supporting office staff as assigned.
• Perform other duties as assigned.

Requirements

• Previous experience in collections, customer service, account management, office administration, or a related role preferred.
• Knowledge of billing procedures and collection techniques preferred.
• Ability to commit to a temporary assignment lasting approximately 2 to 3 months.
• Must be able to quickly learn company systems, processes, and procedures to contribute effectively in a short-term contract capacity.
• Experience handling cash transactions and maintaining accurate financial records.
• Demonstrated ability to communicate professionally with customers and team members.

Skills

• Strong customer service and relationship-building skills.
• Knowledge of collections practices, billing procedures, and account management.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial aptitude and understanding of cash management procedures and best practices.
• Ability to work independently and collaboratively within a team environment.

About Kimbrell’s Furniture

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive.

If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.