Contract Master Data Analyst

Responsibilities

• Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
• Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
• Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
• Complete audit and cleansing of PCR files for BD’s top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
• Identify data and process improvements related to corrections processed for the PCR
• Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
• Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
• Consistently practice policies, procedures, and processes to harmonize all aspects of matching distributor end customers to BD customer master accounts
• Provide regular status and issue reporting for all PCR assignments to keep leaders informed

Requirements

• 2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
• Strong technical skills in MS Access and / or Qlikview for comparison, matching, and analysis of customer data
• Preferred Not Required Experience in ERP (SAP / Vistex)
• Analytical problem solver with business acumen and understanding of customer data
• Demonstrated experience in handling large data sets and relational databases.