Contract Manager

About the role

This full-time, primarily remote position is based in Burlington, WI (761 Brookview Ave) with occasional travel required for meetings, training, or business-related activities. The role operates Monday to Friday, 8:00am to 5:00pm EST.

Responsibilities

• Manages a portfolio of over 110+ service agreements totaling over $40+ million per year in spends.
• Serves as the first point of contact for contracted vendor relationships, facilitating two-way communication between vendors and HTM leadership/site Clinical Leaders.
• Creates a shared focus on achieving results within the team through consistent communication and engagement.
• Escalates issues with actionable recommendations for quick remediation.
• Identifies standardization opportunities, recommendations, and service evaluations.
• Initiates negotiations, cost-to-value assessments, extensions, or terminations of agreements with suppliers, manufacturers, service providers, and equipment providers.
• Partners with HTM management to improve contract processing through process improvement activities and recommends contractual amendments.
• Monitors contract change dates, initiates and processes necessary amendments, and validates rate increases, fee schedules, and reimbursement methodologies.
• Completes and coordinates approvals for HTM contract justification forms, AH Legal CRAF forms, and HIT Technology Review questionnaires.
• Consults with Legal on contractual issues to ensure terms exceed organizational requirements and are signed by authorized agents.
• Confirms evaluations from relevant departments (IT, Data Security, etc.) are triggered based on contract type and facilitates meetings to complete contract processing.
• Develops and publishes communication on assigned HTM contracts, including email updates, reference tools, product/rate summaries, and operational documents.
• Communicates vendor and contract status to HTM leaders requesting vendor use.
• May lead special projects or system-level agreement reviews.
• Consults and activates GPO contract pricing when aligned with category strategies, ensuring correct pricing in the HTM medical equipment database (CMMS) and updating future pricing monthly.
• Ensures contracted support vendors adhere to agreement terms by reviewing and auditing applicable cost metrics.
• Builds, updates, and maintains the accuracy of the HTM contract database and data integrity for contracts and associated assets.
• Develops detailed standard and ad-hoc reports to analyze underpayment/overpayment issues, amortization, accruals, budget adherence, invoice payments, and department projects.
• Reviews, audits, and processes invoices against contracts and addendums to ensure proper payment, including coding to the general ledger and department accounts.
• Analyzes data trends to identify payment anomalies using Excel spreadsheets.
• Communicates with accounts payable, HTM Business Office, and HTM Senior Leadership to resolve invoice discrepancies and adjust purchase requests/orders.
• Requests and processes credit memos to correct contracts and general ledger entries.
• Utilizes systems and software to track, develop, and maintain reporting tools supporting business decisions, including savings, ROI, and compliance reports.
• Presents HTM savings identified through contract language audits and invoice discrepancies.

Requirements

• Bachelor’s Degree in Health Care Administration, Business, or a related field.
• Typically requires 5+ years of experience in contract and/or vendor management, data analysis and reporting, and capital technology support within a healthcare technology management environment.

Skills

• Excellent human relations and analytical skills.
• Self-motivated with the ability to work independently with minimal supervision.
• Demonstrated ability to function independently within broad guidelines and lead team members.
• Ability to manage time and resources in a dynamic, complex environment with competing priorities and challenging timelines.
• Excellent project management and multitasking skills.
• Advanced understanding of contract management processes, procedures, and terms.
• Ability to manage a large portfolio, interpret technical analysis for management reporting, and drive contract savings.
• Understanding of basic accounting concepts.
• Ability to effectively communicate and partner with HTM Leadership, Clinical Leadership, and vendor executives.
• Advanced written and verbal communication skills and excellent organizational skills.

Physical Requirements and Working Conditions

• Requires travel, exposing the incumbent to weather and road conditions.
• Operates standard office equipment.
• Exposed to a normal office environment.

Pay

$47.50 - $71.25 per hour.

Benefits

• Comprehensive Total Rewards package, including competitive compensation and generous retirement offerings.
• Paid Time Off programs.
• Health and welfare benefits (medical, dental, vision, life, short- and long-term disability).
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay (e.g., shift differential, on-call pay) based on role.
• Incentive pay for select positions.
• Annual performance-based increases.

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care (Illinois), Atrium Health (Carolinas, Georgia, Alabama), and Aurora Health Care (Wisconsin), Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and operates 69 hospitals with over 1,000 care locations. It employs 155,000 teammates and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Advocate Health is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Committed to equitable care, Advocate Health provides over $6 billion in annual community benefits.