Client Manager

Responsibilities

• Support and demonstrate IMA’s core values
• Value and understand the importance of diversity, equity, and inclusion among all IMA associates
• Interact professionally and timely with clients and associates at all levels via email, phone, and in-person
• Perform functions of the role within an IMA office 0-50% of the time
• Collaborate effectively with Market and Regional Presidents to develop and maintain Claim service standards for clients within the region
• Work in partnership with National Practice Group Leaders within designated Specialties to develop and maintain Claim service standards for clients within the Specialty
• Direct the activities of your Claim team members in the management and advocacy of claims on behalf of clients
• Act as a thought-leader and collaborate with Claim Managing Director and other Claim Managers on department-wide initiatives
• Manage associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
• Review and assign matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
• Contribute to hiring and development of Claim staff members, and identify areas for improvement or growth
• Communicate effectively with other departments to lead change and support initiatives across the enterprise
• Demonstrate superior technical insurance and business acumen
• Demonstrate exceptional leadership characteristics
• Develop and maintain excellent problem-solving skills
• Develop and expand relationships at regional level with carriers, TPAs, Legal Resources, etc.
• Maintain a proactive approach focusing on claim resolutions and strategies for assigned accounts and matters
• Participate in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
• Attend insurance related seminars including but not limited to continuing education classes

Requirements

• At least 10 years of prior Claim experience
• 5+ years of prior supervisory or leadership experience
• Bachelor’s degree or work experience equivalent to a college degree
• Systems skills – Applied Epic, Carrier websites
• Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)
• Exceptional technical skill and knowledge of coverage and claims handling
• Excellent communication and negotiation skills
• Strong mathematical and reasoning skills
• Ability to discuss and solve claim problems with clients and insurance carriers

Skills

• Business Acumen
• Professionalism
• Building Relationships
• Problem Solving
• Communicating

Benefits

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA (Flexible Spending Account)
• HSA (Health Savings Account)
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Long Term Care Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Business Travel Accident Insurance
• Identity Theft Protection
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development

About the Company

We’ve built a reputation for putting our associates first. What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team. We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry:

• 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
• 2023 Inc. Magazine’s Best Workplaces
• 2023 Denver Business Journal’s Best Places to Work
• 2022-2023 Connecticut Top Work Places
• 2021-2023 Inc. 5000’s List of Fastest Growing Companies
• 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2022-2023 Kansas City Business Journal’s Best Places to Work
• 2021-2023 Charlotte Business Journal’s Best Places to Work
• 2021-2023 Los Angeles Business Journal’s Best Places to Work
• 2021-2023 The Salt Lake City Tribune Top Work Places
• 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
• 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
• 2021 Dallas Business Journal’s Best Places to Work
• 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska