Client Manager

IMA is an entrepreneurial, expanding company where associates develop lasting relationships, earn competitive benefits, and claim part ownership. We work in teams, provide robust support systems, and implement ideas quickly.

About the role

This position involves supporting and demonstrating IMA’s core values, including a commitment to diversity, equity, and inclusion. You will interact professionally with clients and associates, perform role functions within an IMA office 0-50% of the time, and collaborate with leadership to develop and maintain claim service standards.

Responsibilities

• Collaborate with Market and Regional Presidents to develop and maintain claim service standards for regional clients.
• Partner with National Practice Group Leaders to establish claim service standards within designated specialties.
• Direct claim team activities in the management and advocacy of claims on behalf of clients.
• Act as a thought-leader on department-wide initiatives alongside the Claim Managing Director and other Claim Managers.
• Manage associates, including performance reviews, hiring, resolving customer complaints, and salary/budget planning.
• Review and assign matter advocacy and accounts to ensure balanced workloads and optimal outcomes.
• Contribute to hiring, development, and growth of claim staff, identifying areas for improvement.
• Communicate effectively across departments to lead change and support enterprise-wide initiatives.
• Maintain superior technical insurance and business acumen, demonstrating exceptional leadership.
• Develop and maintain excellent problem-solving skills and expand relationships with carriers, TPAs, and legal resources.
• Adopt a proactive approach to claim resolutions and strategies for assigned accounts.
• Participate in presentations, including new business, RFPs, claim reviews, and renewals.
• Attend insurance-related seminars, including continuing education classes.

Requirements

• At least 10 years of prior claim experience.
• 5+ years of prior supervisory or leadership experience.
• Bachelor’s degree or equivalent work experience.
• Proficiency in Applied Epic and carrier websites.
• Experience with MS Office products (PowerPoint, Outlook, Word, Excel).
• Exceptional technical skill and knowledge of coverage and claims handling.
• Strong mathematical and reasoning skills.
• Ability to discuss and solve claim problems with clients and insurance carriers.

Skills

• Business Acumen
• Professionalism
• Relationship Building
• Problem Solving
• Communication

Benefits

• Annual Performance Bonus
• Stock Purchase Plan
• Medical, Dental, and Vision Plans
• Prescription Drug Coverage
• Family Assistance Program
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pre-Tax Parking Plan
• 401(k) Retirement Plan
• Life/AD&D Insurance
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Long-Term Care Insurance
• Short-term and Long-term Disability Insurance
• Business Travel Accident Insurance
• Identity Theft Protection
• Paid Time Off and Paid Holidays
• Flexible Work Options
• Sabbatical Program
• Gift Matching Program
• Well-Being Stipend
• Personal and Professional Development Opportunities

Final offer amounts will depend on geographic location, prior relevant experience, and the candidate’s knowledge, skills, and abilities.