Contract Implementation Specialist I

Job Summary

Our Contract Implementation staff is comprised of friendly, courteous professionals who perform many functions, including—but not limited to—contract review, account maintenance, product functionality, and quality assurance. They have a thorough knowledge of state and business rules and regulations.

Key Responsibilities

• Review and manage customer contracts with Vitu and/or DMVs.
• In-depth knowledge of regulations, policies and procedures and making decisions based on that knowledge.
• Oversee the contractual process affecting multiple teams.
• Manage business rules related to contracts, including motor vehicle and legal requirements.
• Maintain Existing accounts as needed.
• Communicate with various departments via email, phone, and HubSpot.
• Aid with internal audits, special projects, and client communication.
• Update and manage multiple databases.
• Monitor emails and internal messages for requests.
• Provide backup support to other specialists.
• Participate in internal and external meetings.
• Maintain relationships with DMV/state agencies to stay up to date with policies.
• Train new specialists on state requirements and procedures.
• Assess and improve contractual procedures.
• Aid accounting and/or operations with financial issues related to non-compliance.
• Guide stakeholders on internal production systems and manage access.
• Assist in resolving compliance issues with DMV.
• Participates in system testing for new products and feature rollouts upon request.
• Provides input to the marketing department to update internal and external communications.
• Develop and implement HubSpot templates to communicate directly with internal and external clients.

Qualifications And Experience

• Bachelor’s degree in Human Resources, Education, Psychology, Communications, or related field
• 2+ years of experience in learning and development, instructional design, or HR training
• Strong organization, project coordination, and communication skills
• Proficiency with tools such as Microsoft Office, Google Workspace, Zoom, and basic LMS systems
• Basic understanding of technical training for software users or support teams

Compensation

The hourly rate range for this position is: $18 - $24
Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.
Applicants may be required to submit to a drug screen as a condition to employment after a job offer is made as allowed by state law.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retailer Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement