Contract Specialist I

About the role

We are seeking a Contract Specialist who will develop a thorough understanding of AFC policies, processes, and procedures related to processing of applications, contracts, and securing collateral.

Responsibilities

• Develop a thorough understanding of AFC policies, processes, and procedures related to processing of contracts.
• Review, accept, scan completed original executed documents, both electronic and wet ink.
• Review ACH Documentation for accuracy and set up of accounts for ACH processing.
• Ensure timely and accurate follow ups for all necessary documentation.
• Provide timely and accurate assistance to ensure account availability for dealers.
• Provide assistance with updating email addresses, authentication type and other issues related to collection of electronic signatures.
• Update and maintain customer records.

Requirements

• 1-3 years of professional experience.
• Good organizational and analytical skills, with a strong desire to succeed in a team-oriented office environment.
• Strong attention to detail and organizational skills.
• Ability to perform varied tasks with professional judgment, accuracy, and timeliness.

Qualifications

• Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
• Working knowledge of Google Workspace preferred.
• Post high school course work in a related field, or 3-5 years of office experience preferred.

Skills

• Focused on Elevating Relationships: believes integrity and honesty build long lasting relationships; connects deeply with customers, celebrates their wins, and supports them through their struggles.
• Powered by Passion: obsessed with customer service and helping customers realize their unlimited potential; understands dealer’s success is built upon the commitment and perseverance of your efforts.
• Vision-Driven: focuses on understanding customers’ future needs and dedicated to continuous improvement; makes it easier for customers to do business while preparing for what’s to come.
• Dedicated: has an unwavering “people-first” commitment to ensure success and provide support to customers and team.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Roads to Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement