Contract Implementation Field Engineer

About the role

We are seeking a 1099 Contractor to perform onsite and remote installations of livescan hardware and software as well as connectivity to local, state and federal agencies for submission of electronic fingerprint records.

Responsibilities

• ON SITE INSTALLATION SERVICE:
  • Confirm with customer POC arrival time to ensure site access.
  • Travel to Customer sites scheduled for installation, and defined number of installation days (one installation day is eight hours in length).
  • Candidate shall be on site at the time listed on the installation schedule.
  • Install livescan hardware software and peripherals. Installation shall be performed per work instructions provided by HID prior to arrival and system shall be successfully installed and tested.
  • Connect livescan system to required network for submission to agency.
  • Test livescan system with agency.
  • Train customer representatives on use and administration of system.
  • Upon completion of installation, Contractor shall also provide documents as detailed in the "Installer Information Sheet'' which will be provided by HID from time to time.
  • The HID technical support desk shall assist in the diagnostics and troubleshooting when required. The Candidate sent to the site shall have proper identification and shall meet the outlined qualifications and adhere to HID's Statement of Work for that customer installation.
• REMOTE INSTALLATION AND SUPPORT:
  • Candidate shall provide remote installation and support services for HID. Whenever possible, HID will provide 24-hour advanced notice when scheduling a remote support call.
  • If support is required sooner than 24 hours, HID will confirm Candidate's availability prior to scheduling a call.
• ON-CAMPUS SUPPORT:
  • Periodically, Candidate may provide support services to HID from the Palm Beach Gardens, Florida (PBG) location.

Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Ability to work in a fast-paced environment where service delivery must adhere to strict timelines with little to no direct supervision.
• Excellent communication and customer service skills.
• Knowledge of and troubleshooting skills for network topology (ports, protocols), Active Directory, Data Security as well as hardware connectivity.
• Must be able to pass a background check for CJIS certification and for Federal and Non-Federal contracts.
• Must be able to lift 60 pounds from the floor to a desktop.

Qualifications

• Must be able to pass a background check for CJIS certification and for Federal and Non-Federal contracts.
• Must be able to lift 60 pounds from the floor to a desktop.

Skills

• Network Topology
• Active Directory
• Data Security
• Hardware Connectivity

Benefits

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Pay

To be determined based on experience and qualifications

Schedule

Flexible, as needed