Contract Coordinator

Raymond West is committed to providing customers with end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

About the role

The Contract Coordinator’s primary responsibility is to maintain service agreements for customer fleets as well as other assigned duties.

Responsibilities

• Accurately process service agreements through to completion
• Resolve any incomplete agreements or corrections; communicate with appropriate individuals regarding changes
• Use internal web-based applications (EBS, SharePoint, CRM) for data entry
• Maintain and reconcile fleet equipment in dealer system and SAP
• Invoice monthly maintenance billing for fleet customers (SAP)
• Maintain accurate digital records of all service agreements
• Maintain PM scheduler including warranty registration of new equipment
• Perform data entry and maintenance of appropriate logs and reports
• Add warranty and fleet installation information in dealer system
• Respond to contract-specific inquiries from Raymond West associates in a timely manner
• Process confidential customer information and sales bookings and commissions
• Suggest and implement improvements to workflow
• Participate in special projects as assigned

Requirements

• High School diploma or General Education Degree (GED) is required
• 2-year service contracts experience or comparable industry experience preferred

Skills

• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prioritize and manage multiple projects simultaneously while paying close attention to detail and accuracy
• Ability to maintain effective working relationships with employees, co-workers, and managers in other departments
• Willingness to work off-hours as specific needs dictate and assume more responsibility as required
• Motivated to continuous self-development and training

Physical Requirements

• Sedentary and deskbound position
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay

The hourly range for this position is $21.00 - $25.00. The specific pay offered may be influenced by factors including the candidate’s relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay

Qualified candidates must be able to pass a pre-employment physical and drug screen.