Contract Administrator (Hybrid)

This role reports to the Assistant Vice President (AVP) of Payer Relations and Strategy and is a key member of the Insurance Contracting Department. The Insurance Contract Administrator engages with healthcare providers and multi-specialty groups within the behavioral healthcare continuum (including eating disorder, mental health, and substance use disorder services) to secure Single Case Agreements (SCAs), insurance contracts, and provider credentialing in accordance with corporate guidelines.

Responsibilities

• Initiate and manage time-sensitive, one-time payment agreements (Single Case Agreements) for behavioral healthcare services to meet required turnaround times and patient access needs.
• Communicate effectively and professionally with all internal and external stakeholders involved in SCA, insurance contracting, and credentialing processes related to behavioral health providers and facilities.
• Research and analyze the behavioral healthcare market, including provider types, levels of care, and regional access gaps, to identify and engage providers for potential partnerships, beginning with SCAs and/or payer contracts.
• Secure SCAs, insurance contracts, and provider credentialing in compliance with company templates, reimbursement standards, and established process controls specific to behavioral healthcare reimbursement and regulatory requirements.
• Establish, develop, and maintain strong, collaborative business relationships with behavioral health providers, facilities, and multi-specialty groups.
• Provide clear explanations and interpretations related to behavioral healthcare contracting, reimbursement methodologies, and credentialing standards within area of expertise.
• Utilize relevant data and information to identify issues, evaluate options, and resolve problems within scope of responsibility.
• Effectively prioritize, organize, and manage workload to meet strict deadlines in a fast-paced environment.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Working knowledge of the Behavioral Healthcare industry, including mental health and substance use disorder treatment settings, levels of care, and common reimbursement structures.
• Experience in behavioral healthcare operations, contracting, utilization management, admissions, or payer relations.
• Comfort and confidence in making outbound calls to potential new healthcare providers.

Preferred Qualifications

• Healthcare industry knowledge or experience, including one or more of the following:
  • Insurance claims and benefits for behavioral health services.
  • Provider contracting and credentialing.
  • Electronic Medical Record (EMR) systems (e.g., KIPU).
  • CRM or enterprise systems (e.g., Salesforce, SAP).
  • Contract negotiation or reimbursement methodologies.

Schedule

• Monday - Friday, 8 am - 5 pm.
• Hybrid (2 days per week in-office in Irvine, CA).

Pay

Pay Range: $24-26/hr.