Contract Administration & Performance Manager (2026-0806)

Req: 2026-0806 | Full Time | Renton, WA

About the Role

The Contract Administration & Performance Manager plays a vital role in supporting the continued growth and evolution of Valley Medical Center's Managed Care team. The position serves as a key liaison between Payor Contracting and Revenue Cycle, Finance, Credentialing, and other internal stakeholders to facilitate effective contract implementation, maintain contract records and payer relationships, monitor contract compliance and performance, resolve contract-related issues, and support operational excellence.

Schedule

Typically, Monday - Friday 8am-4:30pm; hours may vary to meet department needs.

Pay

Salary range: $86,267 - $129,401/annual (DOE).

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field, or equivalent combination of education and relevant experience.
• Minimum of 5 years' experience in healthcare contract administration, managed care, provider relations, revenue cycle, or a related healthcare operations role.
• Working knowledge of managed care contracting processes, payor reimbursement methodologies, and contract lifecycle management.
• Proficiency with Microsoft Office Suite and Adobe Acrobat.
• Proficient in reviewing contract language and identifying discrepancies or operational impacts.

Responsibilities

• Serve as the operational lead for managed care contract administration, maintaining oversight of contract inventories, amendments, key terms, renewal timelines, and implementation or termination activities.
• Coordinate with payors and internal departments to obtain required documentation and facilitate timely execution of agreements and amendments.
• Support implementation of new contracts, amendments, single case agreements, and payer policy changes, ensuring adequate stakeholder communication across relevant downstream operational teams.
• Review contract documentation for completeness, consistency, and compliance with organizational standards, identifying discrepancies and escalating issues as appropriate.
• Monitor payer performance and contract compliance, partnering with operational and financial leaders to identify trends, risks, and variances requiring intervention or escalation.
• Serve as the primary point of contact for internal stakeholders regarding contract administration processes, operational questions or issues, and payer-specific requirements.
• Manage the shared Payor Contracting inbox by responding to requests, triaging, and assigning items as appropriate, and ensuring timely follow-up and resolution.
• Collaborate effectively across departments to build and maintain productive relationships with internal stakeholders and external payor partners, fostering strong partnerships and managing ongoing payor relationships.
• Lead preparation and administration of external payer governance forums, including Joint Operating Committees and facilitating payer operations meetings, ensuring agendas, action items, and executive escalations are effectively managed.
• Maintain accurate and up-to-date contract records, ensuring all contract documents, terms, reimbursement schedules, and supporting documentation are complete and appropriately stored and organized for secure access by authorized users.
• Prepare reports, matrixes, and contract summaries to support leadership decision-making and contract management activities.
• Collaborate with cross-functional teams to research, troubleshoot, and resolve contract-related issues affecting reimbursement, provider participation, and operational workflows.
• Develop and maintain payer management tools such as issue trackers and contract calendars in support of managed care leadership.
• Identify opportunities to improve contract administration processes, enhance operational efficiencies, and promote best practices.
• Maintain confidentiality of contract information and proprietary business data in accordance with organizational policies and applicable regulations.
• Perform other duties and special projects, as assigned, to support the goals and objectives of the Payor Contracting department.

Skills

• Excellent organizational and project management skills with the ability to manage competing priorities and consistently meet deadlines.
• Strong verbal and written communication skills, enabling effective collaboration with cross-functional and multidisciplinary teams.
• Demonstrated analytical and problem-solving skills with strong attention to detail and accuracy.
• Self-motivated and able to work independently while contributing effectively as a collaborative team member.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive and confidential information.

Work Environment

• High-pressure environment where deadlines can be tight and accuracy is critical.
• Ability to sit for extended periods while working at a computer.
• Prolonged exposure to computer monitor and keyboarding.
• Must possess ability to work independently with minimal direction and take initiative in problem-solving.