Continuous Improvement Expert
HMH · Houston, TX · 3 wk ago
OTHRFull-time
Job Responsibilities
- Work closely with department leaders and employees across the organization to identify and capture strong improvement initiatives and enable adoption and ownership.
- Lead complex CI initiatives globally across functions and sites, from problem definition to implemented results.
- Apply strong CI expertise (Problem mapping, process improvement, flow analysis, root cause analysis, kaizen events etc.) while challenging norms and introducing new approaches.
- Leverage AI and digital tools to improve work methods, decision-making, and the efficiency of CI execution (e.g., smarter analytics, automation, workflow support, knowledge capture).
- Build a strong understanding of business drivers and performance levers and translate them into measurable initiatives.
- Analyze performance data to identify opportunities and drive action.
- Monitor risks and opportunities, ensure mitigating actions are implemented, and follow up until issues are closed.
- Train and coach employees and leaders in CI philosophy, tools and people performance theories.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 9 years of relevant experience)
- Minimum 5 years of relevant professional level experience
Desired Characteristics
- Project management experience, particularly within continuous improvement or change management related initiatives
- AI and digitalization experience, and skills to find practical use for these types of solutions
- Strong communication and people skills, and ability to understand – and explain and present – complex problems and solutions
- Comfort with presenting complex, data-rich topics clearly and concisely
- A curiosity that makes you seek to understand the why and how things are done, but a critical mindset that is able to question and challenge ingrained methods to find even better ways
- An analytical and academic approach to issues, not jumping to conclusions but focused on data-driven decision making and methodical integrity
- Knowledge or experience working with LEAN principles
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office Suite, databases and quality management software
- Demonstrated excellent leadership skills
- Accountability – Makes and meets commitments. Accepts responsibility. Has a passion for excellence
- Integrity – Operates in accordance with our business conduct policies. Is honest, fair, and trustworthy in all activities and relationships. Strives to create a safe workplace and to protect the environment
- Respect – Treats others with respect and candor. Actively supports a diverse work environment. Builds positive work relationships
- Speed – Has a bias for action. Takes calculated risks based on quality data. Drives for standardization and simplification
- Stretch – Sets aggressive goals and celebrates progress. Continually strives to be best in class. Has a passion to exceed customer expectations
- Vision – Creates clear, simple, reality-based, customer-focused strategy and goals. Build trust and commitment through candid communication. Energizes and excites others
Additional Information
- Must be legally authorized to work in the United States on a full-time basis, now or in the future, without employer sponsorship for employment visa status
- No relocation assistance provided
- Location: Houston-JFK