Contextual Commerce Strategist

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to collect valuable user-generated content at an unprecedented scale, achieve global reach through our retail, social, and search syndication network, and gain actionable insights from real-time consumer feedback. The result is smarter shopping: loyal customers, increased sales, and improved products.

About the role

We are looking for a passionate Client Success Manager to join our Contextual Commerce team. In this role, you will support our Enterprise clients as a C&C Strategist, creating and nurturing impactful, long-lasting professional relationships with key stakeholders. You will help clients maximize the benefit from our AI-powered solution while driving renewal and growth within your portfolio of 5-10 accounts.

Responsibilities

• Strengthen and grow relationships and opportunities within your assigned account portfolio.
• Ensure renewal and growth of each account in your portfolio.
• Serve as the dedicated point of contact for your accounts, responding to all requests quickly and professionally.
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives.
• Stay up to date on each account’s business and objectives to identify opportunities for Bazaarvoice to assist now and in the future.
• Provide monthly and quarterly business reviews, as well as brainstorming and strategy sessions for each account.
• Craft compelling narratives from performance data to convey our value.
• Attend and host relationship-building and networking events.
• Leverage strong, trusting client relationships and results to generate referrals for new business.

Requirements

• 3+ years of client-facing experience managing mid-market level accounts.
• Proven track record of creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
• Exceptional communication skills with a consultative approach—able to teach complex concepts in a simple way.
• Strong problem-solving skills with a love for brainstorming and creative thinking.
• Excellent project management skills, with the ability to prioritize and maintain focus.
• Deeply analytical and excited to dig into data.
• Comfortable working with complex technical products.
• Energetic, positive, and solutions-first mindset.
• Self-directed, hard-working, and passionate about your work.
• A "take control and get things done" attitude with activity that reflects this mindset.

Benefits

• Customer-first culture where success is measured through our customers’ outcomes.
• Commitment to transparency, integrity, and trust in all decisions.
• Passionate, high-performance team with a contagious energy and focus on innovation.
• Collaborative environment that values diverse perspectives and teamwork.
• Recognition as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.